Cheryl's Cookies and BrowniesReviews of cheryls.com

Three of my last five orders have been delivered late or lost. I would cancel my Passport membership, if I could. Order and delivery promises not kept ... such a shame for this local Ohio company.

Order 2 items for my little nieces and nephew for Valentine's Day. Ordered them Jan. 22 for delivery week of Feb. 7. Neither one arrived. I will never order from them or any of their associated companies again.

Honestly this company doesn't deserve even one star. Placed an order in January to be delivered on Valentines day to my husband. Order never showed up so I contacted customer service in which I was told "due to supply issues we are unable to fulfill your order". Ok so why wasn't I notified so I could've made other arrangements for Valentines day?? No response from them. Then I was informed they would issue me a refund but it will take 30 days to reflect my account. 30 DAYS! Quite ridiculous for an issue that was on their end. Do not order from this company as they won't contact you if there are any issues with the order. Then you have to go sit on hold for 30+ minutes to speak with someone just to be told the refund will take a month to get back to you. Extremely unacceptable.

Let me know ON Valentine's Day that they couldn't fulfill my order! No email, nothing. I had to inquire at the 11th hour and was told that they were sorry but couldn't send it due to supply issues. Maybe let me know so I can make alternate arrangements. But hey, they offered $15 gift card--which I will literally never use. Bush league would be a compliment.

I have been a repeat customer for more than twenty years; Cheryls used to be a very nice Ohio company with immediate response if there were any issues. The web site was always up to date with current information on one's order. Something has changed in the past couple of years, as evidenced by the numerous complaints on all review sites. Customer service is offshore and not responsive. The products are fresh and should be delivered in a timely manner, however, that is not happening. Delivery lately is not timely or not at all. The company sends me marketing material constantly, every day, so is definitely spending time and resources on marketing, rather than Quality Assurance. The Passport membership is not worth it because then you get the cheapest delivery option possible. I will be cancelling Passport and will look to Etsy for cookies from now on. Really too bad that this Ohio company has sold out to using offshore customer service.

Ordered 2 weeks in advance. Called to check morning of delivery since no tracking updates and was told would be delivered by end of day. Called back and was then told order had been canceled but I received no notification or email. Too late for a back up. I understand supply issues and had I been notified in a timely manner, I could have used a back up. Poor customer service. Save yourself the disappointment.

I ordered cookies for a family member's birthday on 2/1/22 to be delivered on 2/9/22. Cookies were never delivered and when I called on 2/10 to inquire - I was told that they weren't delivered and are not even available until 2/20 or later - what a SCAM!!! I was so upset and I had a young family member who was very disappointed when her gift didn't arrive. NOTHING on their website or ordering process stated that they weren't available nor did I get any messages about a delay. I will never use them again and will let anyone I know not to use them. Very POOR customer service and lack of communication. Please do your homework, unfortunately I didn't loo into it better before wasting time with this SCAM company.

I WISH I COULD CURSE IN THIS MESSAGE! STAY AWAY!!! DO NOT USE THIS COMPANY NO ONE IS IN AMERICA! ALL WORKERS ARE ASIAN WORKING FROM HOME! I HEARD BABIES CRYING AND BIRDS HOWLING IN THE BACK ROUND I work for the biggest hospital in New York and I will tell everyone that has a pulse about this crappy company I placed and order for 3 bunches of cookies 3 weeks in advance 300.00 order, and all when I called to track my package...ALL three orders were canceled without notification!! We made the mistake and allowed my 6 year old autistic daughter to taste them and she loved them! We ordered them for her birthday and now we are stuck without them. This company is headquartered in Ohio and should have AMERICANS working for them! This company should CLOSE FOR GOOD! The absolute worst experience!! And at the end they offered me a 20.00 coupon for future purchases FOH!!! Do yourself a favor and bake for yourself! Kick rocks Cheryl!