CheapticketsReviews of cheaptickets.com

This has been one of the most frustrating and dishonest experiences I’ve ever had with a company. After promising a full refund in writing, Expedia dragged the process out for years with excuse after excuse. And now, after all this time, they suddenly claim they "can't find the booking." This is clearly a tactic to avoid taking responsibility and paying what they owe. I’ve been more than patient, but their customer service is nothing but delays, deflections, and copy-paste apologies. They promise things they don’t deliver, shift blame to the airline, and treat customers like they’re disposable. It’s not just bad service—it’s deceptive. I’ve already started sharing my experience publicly and will continue to do so. Avoid Expedia at all costs.

Horrible service. Lying and gaslighting to customers.

I’ve been using cheap tickets for the past ten years but I’m never going to use them again. I called customer service to try and change a flight and make sure that I had seats with my five year old daughter but the agent wasn’t understanding what I was asking, kept putting me on hold and then kept coming back with an answer that I didn’t ask for. When I asked to speak to a different agent; she hung up on me. Like I said, I’ve used cheap tickets for all of my flights. Never again.

THIS IS A TOTALLY RUBBISH SITE AND COMPANY. IF YOU CARE FOR YOUR MONEY AND TRAVEL NEVER YES NEVER DARE TO BUY A TICHET THROUGH THESE PEOPLE>>>>>>>>PLEASE> THIS IS RACKET YES ONLY A RACKET NOTHING ELSE. I MADE A BIG MISTAKE BOOKING TICKETS ON THEIR SITE AND NOW NOT ONLY WE CANNOT TRAVEL BUT ALSO LOST OUR ENTIRE MONEY>

Nachdem ich eine Telefonnummer für einen vermeintlichen Kundendienst für die Schweiz gefunden habe, ging das Desaster weiter. Seit einer Woche, warte ich immer noch, dass mein Gepäck in meine Buchung wieder aufgenommen wird!!!! Eine vermeintliche Ingrid wollte sich darum kümmern und ich hätte auch per e-mail informiert werden sollen, sobald meine Gepäckanfrage verarbeitet worden wäre! Ich musste heute nochmals anrufen. Heute habe ich mit einem Martin gesprochen. Genau das gleiche Vorgehen. Zuhören, was das Anliegen ist, dann 3 Minuten in der Warteschlange sein, dann die Antwort; ich habe ihre Anfrage weiter geleitet und es wird sich jemand innert 30 Minuten melden. Nun ist 20:22 und ich habe weder eine Email erhalten noch einen Anruf. Das ganze beginnt wieder von vorne!! Das beste an allem, das Gespräch muss auf englisch geführt werden, da diese Mitarbeiter nichts mit der Schweiz zu tun haben. Es existiert kein Schweizer Kundendienst. Diese Mitarbeiter sitzen irgendwo in China und ihnen ist es kack egal, ob man zu seinem Recht kommt oder nicht!!!!

I puchased two one way tickets and the date changed as I was booking the flight to the incorrect date. I called to cancel the reservations and they told me to call AIG since it was covered under the protection plan I bought so I called AIG and they said they could not refund until the flights were cancelled so I called cheap tickets back and they refused to cancel the booking. Flat out refused unless I paid additional 125 dollars fee on each tickets. The so called cancelation policy is a racket since it apparently only covers when airlines cancel flights which are already covered by the airline...why would we need a cancelation policy??? So they keep my money and I will never use them again. Priceline all the way from now on. I have used them many times and they are always fantastic. Ditch cheap tickets.

Ticket met bagage geboekt Brussel-San Francisco. Een maand later krijgen we mail van cheaptikets met de melding dat ze geen bagage kunnen boeken en dat we dit rechtstreeks bij de airline moeten boeken wat gewoon niet mogelijk was. Geen mogelijkheid om de tickets te annuleren. Cheaotickzts is geen betrouwbaar bedrijf. NOOIT MEER.

I booked a flight for April 13th through Cheapticket.in, and my money has already been deducted. Today is April 14th, and it still shows the booking as “pending.” I have tried to contact customer support several times for a refund, but I haven't received any response. I also sent them an email, but there has been no reply to that either. I regret trusting this service; it's frustrating and disappointing. This feels like a scam, and I’m concerned about how they are misleading customers.they are behaving cheaply exactly like their name.