CheapticketsReviews of cheaptickets.com

when i was checking in at the airport with my W H O L E F A M I L Y, i was informed by the airline that my tickets were cancelled one day prior my departure. i cant tell how shock i was (and furious!) i immediately called the CS team of cheaptickets, not to mention how long till they pick up phones (now i understand coz they must be busying with receiving lots of complaints everyday), after they picked up my phone and listened my concerns, they simply told me "the air tickets prices are higher than the price you bought with us, so we cannot provide you the tickets, indeed, we did send you email on 29th July to inform you your tickets were cancelled, but we never received your feedback" (my flight was schedule on 30th July!!!) 1) why you sent me the links that enables me to choose seats and food menu when the tickets are not confirmed? 2) we book tickets much earlier than the departure date is to ensure we have seats and cheaper cost on purchasing tickets. however, your "sufficient inform" is totally got me confused! 3) when i reached CS team, they simply stated "cant help, please contact airline assistance to see whether they have any available seats" to me, they is not "expectation answers" at all. this company is ridiculous! lets go through the email Cheaptickets issued to me prior 1 day before my departure: "We recently received your online booking request. Quality control has determined that your booking could not be processed at the fare that was originally quoted. Unfortunately, the airline was unable to accept the fare that was quoted earlier and as a result, your reservation has been canceled. Per our terms and conditions, airfares and reservations are not guaranteed until tickets are issued. If you have any questions please feel free to respond to this email and we will get back to you generally within 24 hours. We apologize for any inconvenience this has caused. We trust to have informed you sufficiently and that our answer meets your expectations. In case of any additional questions feel free to contact us again. " i dont know and i dont understand how one day would be "sufficiently informed". if they can easily cancel my tickets, they could cancel yours too! this is just irresponsible! they dont care how much cost the customers have to pay for another tickets and how much disappointment it would lead to their customers. it is just too ridiculous. i posted on my Facebook as well.

It's not cheap if they keep you on the phone over 45 min. and still bring no resolve. I haven't traveled yet ...but it should be interesting. These agents gave me a flight with a 30 min. layover when the minimum is suppose to be at least 40 min. They claimed they called the airline and it's a valid schedule. (The first Rep. said otherwise before passing me off to the night supervisor.) Save yourself the headache and go through somebody reputable.

[Update] We received the refunds today 7/30, so all is well. But still, would not recommend using Cheap Tickets. We certainly won't be their customers again. We booked the flight tickets for 3 that is 6/11 from San Francisco to Washington DC on 6/3 and cancelled the reservation on 6/5. Since then we've received email confirmation on getting a refund. A few days later we called and ask whether we'd be getting a refund back into our bank or PayPal account. The handler promised that we will get our refund back in our PayPal account on 7/7. Before then, I've called them a total of 13 times on 6/5, 6/14, 6/19, 6/22, 6/23, 6/26, 6/29, 6/30, 7/1, 7/2, 7/3, 7/6 and 7/7. On 7/15 we still haven't receive the refund they PROMISED to pay. So we called them on 7/16, and they promised again to deliver. Today is 7/25 and still, nothing. Extremely disappointed. IF YOU ARE THINKING OF BUYING DOMESTIC FLIGHT TICKETS, SAVE YOURSELF AND DO NOT USE CHEAPTICKETS.

I booked a flight to visit Los Angeles with a buddy and a couple days later something came up which we had to cancel. After I spoke with a CheapTickets rep, they advised me that they have a policy which prevents them from refunding any money back to the customer. They can however, provide flight credits that I can use to anywhere in the US within One year. Several months later, I decided that I wanted to use the credit with my girlfriend to visit Florida. CheapTickets advised that I can not use the credits for any other party other than the original passengers. After arguing with them for over 30 minutes, I gave up and decided that i'll purchase my girlfriend's ticket separately. As I am booking my flight with the CheapTickets rep, they only credited me a measely $56 dollars towards my flight tickets. The reason why the credit was so low was because CheapTickets has a policy to charge the customer $275 for using the flight credits. So, they charged me to cancel my flight and they charged me for using my flight credits. CheapTickets are scammers. Worst customer service ever. I eventually cancelled my flight to FL when they advised that I had to stay with the same Airlines I originally booked with. And at that time, the tickets was $200 more expensive than any other airlines. Basically, I would pay more for my tickets, get charged an additional $275 for trying to use credits that I already paid for and pay another $25 for booking the flight on the phone. And btw, you can't book online if you are planning on using your credits. I will never ever use cheaptickets.com again. They will scam you out of your money. Stay away!!

I Googled park and fly hotels near OHare. The reputible third party site most used was sold out, so I looked on Cheaptickets. After entering location and date, Cheaptickets listed the hotels with a price. At the top of the list it said Park and Fly O'Hare. The price was equal to the reputible site so I booked the hotel. Upon check I asked for a parking pass to put in my truck until my return 3 days later. They said it was not included in my hotel booking. I showed them the Cheaptickets page where I booked. They said, yeah I can see where you were given the impression the park and fly was included, but thats not how Cheaptickets booked it for you. So, I had to pay the extra $10 per night for parking. Cheaptickets will not receive my business again. Nor will the Holiday Inn Ohare Area, as they made no attempt to help make things right. Stay away from Cheaptickets in my opinion.

Horrible! Horrible! Horrible! I wish i would have read the reviews on them before buying any thing from them. I should have stuck to Priceline and Expedia who I have never had issues with. Anyway, we purchased three tickets totaling over 3500 last February (2014). I was told I had to have back surgery in March and then therapy. My doctor said flying was not a good idea because I had just had three discs removed. As soon as I found out I should not fly, I contacted Cheaptickets to cancel the flight way before our July departure. I provided them all the medical documentation and never heard back from them. Every time I called I was told it was being reviewed. Anyhow, almost a year later and we began calling them again and was told that they never received any of the paperwork which was wrong bc I had the fax confirmations and the names of the people we spoke to. They had me re send everything!! Three months of constantly calling them - even after their policy is 45 days, I get a letter stating that they need to know whether or not my s.o and I are married and if the third person is our child????? Really!!!! Do not go with them!! We lost over 3500.00 and all they have done is made excuses. Good luck!

Bei der Buchung wird man schon verarscht. Und nach 10x Nachfragen per Mail ohne Antwort, ist diese Webseite/Firma der grösste Reinfall. Also Hände weg!

i am j m rani bai ,i had asked cheap ticket to refund ,the problem is rectified.i would recommend this company. I had booked ticket and had a pleasant journey with cheap ticket..Thanks