CheapticketsReviews of cheaptickets.com

I will never do business with CheapTickets again. On December 30, 2015, we purchased two tickets to the Rose Bowl game. The customer service rep who I spoke with on the phone said the tickets will be delivered overnight via FedEx and guaranteed to arrive on December 31. Customer service put me on extended hold, then called me back later but did not provide a tracking number although my credit card was charged immediately on Dec-30. By 4PM on Wednesday Dec-31, I was worried because the tickets had not arrived with the mail. So I called CheapTickets event line but the automated message says the office is currently closed at 3PM PST. The auto attendant offers two options: Press 3 to leave a voicemail for non-emergencies or press 4 to leave a voicemail in the emergency mail box. I pressed 4 and it said this option was “invalid”. Then I pressed 3 and left a voicemail but never heard back. By 6PM, the tickets had still not been delivered. With the Rose Bowl game just hours away we ended up having to purchase tickets elsewhere. Days after the event we had still not received a call back, follow-up or anything. When I called for a refund, the rep seemed clueless but said a clerical error caused the tickets to be sent to a different address by mistake. The whole situation was a hassle. This was my first and last experience with CheapTickets. I will strongly recommend against doing business with CheapTickets in the future. CheapTickets cannot be trusted.

I have had the worst experience with this crappy company. My mom needed an authorization to travel with my little son, she didn't have it so to not lose their tickets they told me to call cheaptickets to leave them open which I did right away. The cheaptickets agent had me on the phone for over an hour and told me the flight tickets were open for them to travel two weeks later. I had to work so I agreed with him to call back in the next 24 hours, which I did. I called back, again over an hour and twenty minutes waiting but he said I had the reservations for a flight in two weeks. He needed to pass me with the airlines for confirmations and he hang up on me, never called me back so I called back. 5 more times!!! I spoke with agents, supervisors, I wrote down everybody's name, around noon I was told I have lost the tickets, NOBODY EVER did any reservations and their customers services is disgusting! I have lost $2000. They never tried to fix the issue at all. Their customer services sucks, big time! I already contacted the Better Business Bureaus, my lawyer, I put a post on my fb so my over 450 friends can see it and at work where were are over 800 employees I used our communication board to let everybody know how this cheap company works.

I planned a trip to NYC for my son and I and we purchased a New York City Explorer Pass. Do not ever pay for this. The pass states that you have to go a redemption center to pick up go city cards. On the paper it has Times Square Alliance Visitor Center as a place to redeem the voucher well this place does not exist. My son and I walked around in the rain all day looking for this place because the address on the paper brought us to a Double Tree Hotel that is no longer opened. I went to the website that was listed for directions clicked on NYC and nothing came up. That is not the worst part, I called cheaptickets to report my experience and explain what happened and how we wasted a day in NYC and was informed that there was nothing they could do and I could not get a refund. Cheaptickets took my money and ruined my sons first trip to NYC. Please go with a reputable company and cheaptickets is not reputable at all. If you are reading this cheap is not always better, and on this sight it is not. Not to mention I had to fly to NYC on a plane so small I practically was sitting in the bathroom door. Cheapticket RUINED an experience that was set to be a great memory for my 8 year old.

Flew to Washington DC with a package deal (air fare, hotel and rental car - great deal right!?) with no issues...received a notification that my return flight had been cancelled and to contact Cheaptickets.com. Contacted customer service and was able to book another crappy flight back (6am on a snowy day) and the nightmare begins: - Made other arrangements for rental and hotel. Found out they WILL ONLY rebook a flight but WILL NOT accommodate you with hotel and rental (you are on your own). - They give you the run around and are not willing to help. - ALL reps are NOT from this country and reads ALL of their answers from a notebook. - Asked to speak with supervisor and basically tells me I'm screwed...I'm On my own and need to contact the airline, hotel and rental car whom at the same time tells me to contact Cheaptickets.com because they booked my reservations. - Needless to say, the frustrations take over and I'm stuck in snow, no taxi service, no shuttle service in time to make a 6am flight. - After all of the running around...I ended up spending twice as much as I originally spent. Please save yourself some headache and hassle and pay a little extra. Cheaptickets.com customer service (or lack thereof) are instructed to have you contact the airlines and other accommodations yourself. This company should be shut down for continuously misleading customers and lack of responsibility. I'm sure I'll probably receive an email requesting for me to contact them so they can "investigate my concerns further." Ummm....NO...you should have listened the first time I contacted you. My ratings? You guessed it...0 Stars!

DO NOT USE THIS WEBSITE - NOT LEGIT - PRICES ARE NOT TRUE - DO NOT BE LURED BY THEIR LOW FARES - CATCH IS IN THE NAME "CHEAP" Not even worth the red star!

The agent over the phone booked my trip one month wrong on the incorrect date. It cost over $1600 because they booked it for the very next day when it was supposed to be one month and one day away. I had to re-book it again through United Airlines. I didn't even realize it until a week after the scheduled flight. When I called in, rather than apologize profusely, they kept me on hold for over 20 minutes, and then told me they would do an "investigation" on it. Their agents do not speak clear English which creates miscommunication and frustration, and are trained to be more robotic and as such, make mistakes quite a bit. Then, after the "investigation" they told me it was my fault after review because I confirmed it with the agent, even though they never sent me any proof, and I am sure that I gave the correct date at first, I didn't recognize the error later because we had to re-do it like 3-4 times because he kept booking the wrong flight. By the end, I was so frustrated, that when he repeated it back I did not hear the error. He booked the wrong date and losing $1600 should absolutely not be the customer's responsibility- period. If you have been wronged by this company, you need to post a review because accountability online like this is what makes them finally treat people with justice and respect they deserve, versus running over their customers because they don't think you have a voice. I will never, ever use cheaptickets again, and I advise you not to either.

Buyer Beware!! Purchased a ticket through cheaptickets.com for the past summer and had to cancel. Total sum of $326.49 for a one way ticket. I canceled within 24hr notice. I was told it was non refundable & name non transferable and had to use within one year of purchase date. I was OK with that. Here's where things got sour. Today, I made an attempt to use that credit. First, I called cheap tickets and was on hold for 28 min without ever speaking to an agent. I was pressed for time, so I hung up. I called later and waited for 15 min, then after being connected to an agent, I was told I had to call United Airline and deal with them directly to use my credit. Awesome! :-( I called United Airline and was told that I had to pay a $200 transfer fee to United Airlines+ 50 travel fee to cheap tickets. The flight I had picked was $312. The cost of cancelled flight that which I got the credit was $304, so thats also an additional $7+ charge. So, to use my $304 credit for the unused flight (keep in mind I was charged $326.49 when booking... so someone got $22.49). I have to pay additional $257!!!! So for a one way flight it would cost me a grand total of $583.49!!!! Does this sound right??? Is this correct??? I feel like I've been conned. I feel cheated. I feel like a complete idiot. I could fly round trip for that price. I don't want this to happen to anyone else. DO NOT USE CHEAP TICKETS OR UNITED AIRLINES!!! Go to airline directly. Fly Southwest airlines. They have cheap flights and none of this b.s. if you cancel your flight with southwest, they do not charge any fees. And 2 checked bags are free!!! It's not a fancy airline, but you won't deal with issues like this.

I've used Cheaptickets for years but right now, they're advertising flights that DON'T EXIST. So I booked a flight, and was charged, only to have the incomplete itinerary emailed to me. The customer service representative gave me a refund but offered no other alternatives, and failed to inform me that ALL of the flights listed were actually nonexistent! And then I discovered that booking through the airline directly was cheaper and I could select my seats.