CheapticketsReviews of cheaptickets.com

very bad company if I can give this company no stars I would.This company scams you hard, trust me do not use this company if you want to keep your money. I began to realize that this company was my biggest mistake when I called them due to a mistake in my middle name. Even though it was my fault I tried correcting the name after I realized my mistake and they said that they could not fix it. After hours of talking and waiting for the mistake to be fixed I decided to cancel the flight and then the customer service lady heard that she disconnected the line and after many calls back they told me that I could not get a refund even though they told me I can get most of my money back also the customer service lady made me wait over 20 minutes which I got tired of a called another representative. I told the flight representative all that happened and they told me that I can get a refund with a 200 dollar fee from what I paid but that was not the case with the company they made me wait even longer (I think I waited for 3 hours) and then told me that they got it done but I had to wait even longer which resulted in me calling another customer service agent, this was it I had enough of it. I asked when I will get my money and they told me that I will not be getting $200 deducted, instead of $450... WOW... Scammers... they tell me I cant get a refund after they told me I will be getting most of my money back and then they tell me I lose over $400??? Good job cheap tickets you just lost another customer home you go out of business you useless of a company...

Terrible customer service. I bought tickets for a football game that is in September 2018 and was supposed to receive the tickets in August. I called the next day after I ordered to request a refund and was told that there is no such thing. It's important to remember that I have not received anything from them, except an invoice. DO NOT USE THESE PEOPLE!!! Unless you want to give your money away.....

Do not use Cheaptickets or any other big business/non customer service oriented website like this. Sure they're great until you have a problem. Flights are maybe a little cheaper this way, but it is not worth the risk. I was stuck on Bali Island with an exploding volcano and a cancelled flight and because I did not book directly through the airline I could get no help. There is no one specific that can help you, you get bounced around to a bunch of people who don't care, and you will lose money and possibly your safety because of it. I was never helped with a new flight or way off the island, I had to go through a completely new service, and I am still fighting for my money back for the cancelled flight. All you will be told is that it's not their problem because it's not their airline, and then the airline will say they don't have to help you because you didn't book through them. It's a nightmare. Using these big sites is the easiest way to get screwed if there's a problem.

Wij hebben tickets geboekt bij een budget maatschappij via de website. Bij het boeken werd aangegeven dat handbagage altijd gratis is. Aangezien we maar een weekje weggaan moet handbagage lukken dachten wij. Ruimbagage was nog de enige optie om bij te boeken. Na het boeken kregen wij vervolgens een link naar de luchtvaartmaatschappij met de bagagevoorwaarden waaruit bleek dat er een verschil werd gemaakt tussen 2 soorten handbagage. Het blijkt dus dat we de grotere handbagage (ipv handtas formaat) apart moeten bijboeken. Bij het boeken via cheaptickets was nergens kenbaar gemaakt dat deze optie bijgeboekt kan worden en lijkt het alsof er maar 1 type handbagage is. Telefonisch contact opgenomen met de klantenservice. Erg onvriendelijke dame gesproken die constant aan bleef geven dat wij op de website van cheaptickets en van de luchtvaartmaatschappij de bagagevoorwaarden hadden moeten checken en dat dit duidelijk op de website staat vermeld. Echter dit kon zij ons niet laten zien op de website waarop zij had opgehangen... Totaal niet oplossingsgericht en erg onbeleefd. Helemaal gefrustreerd nogmaals moeten bellen waarbij door een andere dame het verhaal nog een keer werd herhaald (hoewel op een iets minder onbeleefde manier) en maar nog een keer werd benadrukt dat wij niet hebben nagedacht bij het boeken om de bagagevoorwaarden goed te checken op de website van de luchtvaartmaatschappij. Ongelofelijk dat bij het boeken niet alle informatie beschikbaar was op de website en dat wij daarvan de schuld krijgen ook! Daarnaast kan de klantenservice of website verder niks voor ons betekenen en mogen we de rest bijboeken en regelen op de website van de luchtvaartmaatschappij. Cheaptickets, NOOIT MEER! Misleidend, onduidelijk en erg onvriendelijk personeel.

I am beyond disappointed with this company. I was in a hurry to book immediate tickets to see a sick family member in FL. I had purchased the cheapest ticket I could find, and once I purchased this ticket, I had reviewed the itinerary and realized I would arrive to FL at 12am and leave again at 9am. I had no idea and I cancelled right away. I still saw that they charged me $576 on my credit card. I called, and they said that this was a non-refundable purchase. I am beyond angry and upset because it did not state clearly that this would be the case. I am a student and I am struggling with finances. It is disappointing that this place did not refund at least some of the purchase. Absolutely ridiculous and unacceptable that this site did not state this clearly. It was obviously stupid of me to buy this in such a hurry, but again, my circumstances were dire. This was such a stupid deal for such stupid hours.

Too bad we didn’t read the reviews here first. We booked our tickets for the 10th of January and we checked in 2 times before booking.... when we get the confirmation the tickets has changed date to the 7th where we can’t fly !! It doesn’t make any sense to us. So we called them and very nice Indian or Pakistani guy in customer service said that he would cancel the ticket and we will get a full refund as we called straight after. We hope everything goes well. Fingers crossed

Scam website. They cancelled part of my flight AFTER I booked it, and tried to upsell me on a more expensive flight. Thankfully I had time to book through another website. I asked for my money back and they tried to weasel their way out of it. I threatened to report them to TICO and magically they were able to issue me a refund right away! Stay away, terrible website!

Bought a ticket I had to cancel due to medical reasons. Was told that they would apply a $281.20 credit to my next reservation. When I tried to use the credit, I was informed that there was a $444 charge for changing flights, plus a $125 charge by Alaska Airlines. Plus, the ticket was over $700 when I could make the reservation online for between $580-$620. First and last time I'll use Cheaptickets!!!