ChargePointReviews of chargepoint.com

We have had our two chargers installed for three years and the support contract was renewed in October at a cost of £1,620. One of our chargers has mysteriously managed to uninstall itself in December and requires an engineer to set up the charger again. I have chased this up weekly and keep being told the support team will get in touch but they don't reply, even when their colleagues are forwarding emails telling them to respond urgently. There is no way to speak to the service team directly and nobody seems to care about customer service at all. We are now trying to request a refund for the support contract and will buy new chargers from an alternative supplier who will hopefully provide some kind of support.

This company will auto charge your credit card even if you are not charging or below the minimum threshold. They ended up charging me 7 times within an hour of $10 each totaling $70 which makes no sense. I never charged more than that a session. Customer support was unable to resolve via phone, social media and email. They stopped responded and are blatantly stealing from customers with stored CC info. Beware!!!

Horrible experience. The home charger failed under warranty (3 years). I called, spent an hour on the phone with "level 1 support" and was told another "level 2 support" agent would reply within two business days. Three business days later I called and they said they still needed to review the case. The logs were available (it is connected) and the product is under warranty and the company refuses to replace the unit. The contact center agent put me on hold for nearly 30 minutes and stated the same script over and over again (I apologize and someone will get back to you). This is not acceptable for a company that provides home charging equipment. ChargePoint has the logs, did the testing, and refuses to honor their warranty terms in a "reasonable" amount of time. The executive in charge of customer service should be replaced and be ashamed of their commitment to their customers that pay $700 for a unit.

Tout est à éviter chez ChargePoint. Ils font des prélèvements automatiques sans consentement pour recharger le porte-feuille, ensuite cet argent est bloqué et irrécupérable. Il est presque impossible d'obtenir de l'aide du support. Même fermer son compte est extrêmement compliqué voire impossible. Evitez!

Unreliable at several locations. Cost is astronomical for an EV charge as they continue to charge your credit card, even though your car has completed charging. App did not work, so had to use credit card at the station. I have very little confidence in ChargePoint. They are making a lot of free money.

Attention car il y a des prélèvements automatiques qui sont faits à votre insu bien évidemment et donc on se retrouve vite avec des prélèvements de 10 ou de 30 € alors que on en a pas vraiment besoin aujourd'hui j'ai encore 15 € de crédit j'ai fermé mon compte mais je ne sais pas comment les récupérer. Je rappelle que j'ai eu mon câble coincé pendant toute la semaine et que malgré mes relances et mon numéro de dossier rien n'a été fait. Il a fallu couper le générateur principal afin de pouvoir déverrouiller mon câble.

Mon cable est resté coincé !!!! Ca fait deja deux jours qu'il reste accroché sur la borne et personne ne viens m'aider!!!!

System fails multiple times. The data keeps getting deleted from the account so cannot charge work for electricity used. System repeatedly failed to connect to the internet. Not worth the money.