ChargePointReviews of chargepoint.com

Chargepoint bucht beim ersten Ladevorgang grundsätzlich die Kosten des Ladevorgangs plus 10 € ab. Diese 10 € sind als Guthaben für die nächsten Ladevorgänge vorgesehen. Für jemanden, der sehr regelmäßig bei ChargePoint lädt, mag das o.k. sein, in anbetracht der wenigen Ladesäulen von ChargePoint dürfte das jedoch nur auf wenige Leute zutreffen. Das Konzept halte ich daher für unseriös und ich wüsste auch nicht, dass ein anderer Anbieter das auch macht. Die ChargePoint-Karte bei anderen Ladesäulen einzusetzten ist nicht sinnvoll, da es immer teuerer ist, nicht direkt beim Anbieter zu bezahlen. Ist ja auch kein Problem heutzutage, habe ich halt die Apps von den 5 größten Anbietern aufm Smartphone. Zwei Sterne, weil ich heute immerhin vom Support die Zusage bekommen habe, dass ich das Guthaben zurückgebucht bekommen. Aber, wenn ich nochmal bei Chargepoint lade, dann geht das ganze wieder von vorne los. Also bleibt mein Konto dort nur für den Notfall aktiviert...

Un premier prélèvement de 1€ à la création du compte. Puis 41€ pour 11kw, sachant que l'application m'indiquait qu'aucune charge n'était en cours et que je pouvais donc pas l'annuler. Au final un prélèvement de 51€ au lieu de 41€... Voleurs!

Terrible customer service. I have tried the online customer support form and haven't recieved a response in 6 months. I contacted their support email and have been waiting for 5 months, and then tried their twitter account and I got an initial response asking for more information and then have been ghosted for 4 months. Never seen customer service like this. Would highly recommend avoiding their products and stations as if anything goes wrong there is no one to contact!

I received a fraudulent charge on my charge point app for $451 even thought I left the entire city before 8 hours. This is insane. One of the worst charge point I ever seen. I called up customer support and got refund with the statement that it’s a “one time courtesy” that they are doing a favor. Stealing my money is not a favor that I am getting . How can a car be in two stations at the same time. I got charge for two stations. There is a bug in the station. I never got frustrated in my life for anything. I am going to escalate this case everywhere and all the portals I ever know. I HATE CHARGE POINT. I am gonna report to the authorities as well. The customer support is hell. They don’t even know how to apologies for their mistakes.

On recharge frauduleusement avec mon compte, après avoir réussi à contacter quelqu'un chez eux on me dit que l'on va me rembourser les 70€. Depuis que j'ai communiqué mes coordonnées pour le remboursement comme par hasard plus aucune nouvelle de leur part et impossible de les contacter maintenant. A fuir absolument !

They just incorporated a 25 cent fee to their charging station, on top of charging you to charge their car, on top of the new EV tax most states are incorporating on EVs, on top of the availability issue with charging stations. This is ridiculous. I love my car but this BS infrastructure makes me want to get rid of it. How ridiculous. I am never buying an EV again, it costs MORE as a consumer to own an EV which is insane because this whole thing was advertised as being "affordable". I am now AVOIDING chargepoint chargers unless they are FREE. Thanks for nothing.

75$ deposit are you crazy?

In early December, I suddenly saw a charging session in London. I live in another country, 463 km from London. I immediately blocked my cards and changed my password. I have now contacted customer service more than 10 times and I am still waiting for this amount to be removed from my account. Until today, nothing has happened. I also want to close my account, but that’s not possible as long as that balance is still there. I read about a hacking incident — why wasn’t anyone informed about this so we could take the necessary steps to change our passwords? They simply don’t respond. Do they even still exist?