ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint reviews

427 approved reviews, newest moderated first

Ralf K.
Feb 21, 2026
Schlecht programmierte Internet Seite
Hotline nicht erreichbar und wenn dann oft nur auf englisch. Änderung der Zahlungsoptionen gestaltet sich schwierig bis unmöglich. Kann ich leider nicht weiter empfehlen.
Response from ChargePointFeb 23, 2026
Hallo Ralf, Es tut uns sehr leid, dass Sie so frustrierende Erfahrungen mit unserer Hotline gemacht haben. Sprachliche Schwierigkeiten und mangelnde Unterstützung bei Problemen scheinen die Nutzung zu erschweren, und das möchten wir unseren Nutzern natürlich nicht bieten. Ihr Feedback ist uns wichtig und wir nutzen es, um unsere Prozesse zu verbessern. Wenn Sie möchten, würden wir uns freuen, wenn Sie uns die Details der Station mitteilen, damit wir die Angelegenheit klären können.
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Ian C.
Feb 19, 2026
Charge Point 1st Time Issues.
I used ChargePoint for the first time and couldn’t get it to work due to no verification code being received ( tried 3 times) Then I couldn’t release the cable from the charge point. Then I rang the customer service people who tried and successfully released the cable. By the time I got home I had a message from the Bank to say did you authorise £50 to be released. As it was the first time I used this machine, I had no idea that they or the bank held £50 just in case even though I never charged the car. The Bank then unblocked the card and I rang ChargePoint and explain the situation. They were not able to tell me why my verification code has not been received even though the email was correct. They then said try later but that’s no good when you’re trying to charge your car and you need the juice. Let me make it clear the service that I received talking to human beings was very good and they tried but I think the ChargePoint system is just fundamentally poor.. it’s no Tesla. I’ve now deleted the app and we will not be using them again
Response from ChargePointFeb 23, 2026
Hello Ian, Thank you for sharing your experience with us. We sincerely regret the inconvenience you faced while using ChargePoint for the first time. A case was created and our support engineer assisted you, after which the case was closed. However, we want to assure you that your feedback has been taken very seriously and will be reviewed carefully to help us improve our service. We truly appreciate your acknowledgment of the efforts of our customer service team, and we will continue working to ensure that the overall system experience matches the quality of human support you received.
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Wes A.
Feb 19, 2026
Mischarged $100 and they ghosted me, plus new regressive charges
They failed to send any notification that charging was done then charged $100 for leaving it on the charger too long! I complained and they're completely silent. And now they're introducing a regressive connection charge, which makes cheap electric vehicles more expensive to charge vs expensive ones. It's regressive because cheap cars need to connect 7-8x as often. They only want rich customers who won't complain when they're overcharged or mischarged.
Response from ChargePointFeb 23, 2026
Hello Team, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Philippe D.
Feb 19, 2026
Compte piraté/ application sans MFA, aucun double controle
Compte piraté – facturations frauduleuses via PayPal à partir de l'Angleterre- Manque de sécurité évident sur l'utilisation de l'application mobile, le pirate arrive à utiliser votre compte sans aucun contrôle de la localisation, ni de MFA. Aucun SMS d'alerte Depuis le 18/2/2026 .. rien ne se passe j'ai un numéro de dossier N°15609152 mais aucun remboursement !!! Lamentable !!!
Response from ChargePointFeb 23, 2026
Hello Philippe, I understand how frustrating this situation can be, we genuinely regret that your charging experience left you feeling frustrated and disappointed. Having said that, I see there is an active case logged for the same, we have flagged this as the priority and the team has been notified to process the refund at earliest and we are currently working on this to give you a resolution. Note: We are using a translator to respond to you.
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Bastien D.
Feb 14, 2026
PRÉLÈVEMENT ABUSIF
Attention : J’ai effectué une charge de 3,04€ et il m’a été prélevé 13,04€ sans mon autorisation préalable. Je vais signaler cet abus à UFC que choisir et dénoncer cet abus à charge map. A fuir
Response from ChargePointFeb 23, 2026
Hello Bastien, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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FM
Feb 13, 2026
I strongly advise against using…
I strongly advise against using ChargePoint. My account was hacked, and the subsequent experience has been nothing short of a nightmare. Key issues to consider: • Lacking Basic Security: Despite widespread reports of account breaches, ChargePoint still does not offer Two-Factor Authentication (2FA). This is a gross negligence for any platform handling financial information. • Payment Method Lock-in: Once a cloud account is compromised, the app does not allow you to delete your payment methods. I was only able to prevent unauthorized charges because I used PayPal, which allowed me to block the automatic payments from my own banking interface. • Incompetent Support: It has been 4 months since I opened a ticket. Despite numerous phone calls and constant email follow-ups, my issue remains unresolved and I have yet to be reimbursed. The combination of outdated security measures and a complete lack of accountability from their service team makes this a high-risk platform. Save yourself the trouble and stay away.
Response from ChargePointFeb 23, 2026
Hello Team, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Pascal F.
Feb 12, 2026
a fuir système inefficace
gros probleme de connection et de deconnection... une demie heure ! pas de charge! problème de controle du compte mais prelevement 2x50 euros suite a deux tentatives infructueuses... charge impossible en attente depuis deux jours de l'annulation des prélévements. deux mails envoyés reponses pas fiable!
Response from ChargePointFeb 23, 2026
Hello Pascal, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Bor W.
Feb 10, 2026
Mein Konto wurde gehackt/missbraucht
Mein Konto wurde gehackt/missbraucht! Achtung nehmt lieber einen anderen Anbieter!
Response from ChargePointFeb 11, 2026
Hallo Team, Es tut uns sehr leid, von Ihren jüngsten Erfahrungen zu hören, und wir verstehen vollkommen, wie frustrierend das gewesen sein muss. Wir nehmen solche Anliegen sehr ernst und setzen alles daran, unseren Kunden zukünftig ein besseres Erlebnis zu bieten. Wir möchten diesem Problem genauer nachgehen. Bitte teilen Sie uns Ihre bei ChargePoint registrierte E-Mail-Adresse mit.
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