ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint reviews

427 approved reviews, newest moderated first

Todd S.
Mar 4, 2026
I tried to update my credit card and…
I tried to update my credit card and get an error message that I can't do that while in a session. I'm not in a charging session. I tried both the app and the website to no avail. The app wants to verify my account but no code is ever sent. No one answers the 24/7 customer service line after being on it for an hour. I tried deleting and reinstalling the app, but it didn't help. I can't reach anyone to fix this glitch.
Response from ChargePointMar 23, 2026
Hello Todd, I understand how frustrating this situation can be, We genuinely regret that your charging experience left you feeling frustrated and disappointed. Having said that, I see there is an active case logged for the same, we have flagged this as the priority and the team has been notified to process the refund at earliest and we are currently working on this to give you a resolution.
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William 'Bill' T A.
Mar 3, 2026
Chargepoint takes money for nothing
Chargepoint takes money for nothing. They do not care if there are problems with the stations as long as they collect. Notify them and they ignore you. Chargepoint wants me to publish my email in a review, before they will look into it?! They are only willling to look into it now that I’ve gone public with my experience?! If Chargepoint genuinely wants to look into it, how about supplying a method or means of referring to this review without publishing my personal email??
Response from ChargePointMar 23, 2026
Hello Team, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Peter Y.
Mar 1, 2026
Useless
Useless - I wouldn't use them again. I was defrauded in November - it looks like someone hacked into my ChargePoint account - we were in the USA but someone in London accessed my account. I am out-of-pocket by £56. I have phoned ChargePoint on several occasions - they promise that they will refund the money but I am still waiting . . . Why is it taking so long? Like someone else, I would give ChargePoint NO stars. And emailing doesn't produce a response either. As I said at the start USELESS organisation. FINAL update (mid March) - my money has been refunded along with the balance on my account - nice email from ChargePoint to confirm repayment.
Response from ChargePointMar 23, 2026
Hello Peter, I understand how frustrating this situation can be, We genuinely regret that your charging experience left you feeling frustrated and disappointed. Having said that, I see there is an active case logged for the same, we have flagged this as the priority and the team has been notified to process the refund at earliest and we are currently working on this to give you a resolution.
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Jordan O.
Feb 27, 2026
Reply received after 3 months
Second review as the company have just replied to my refund request and complaint after three months, off the back of charging me £136 for a 2kW session. I have received two emails, one saying a refund has been put through, and one saying my refund request has been rejected. Utterly useless company with awful support. Avoid avoid avoid!
Response from ChargePointMar 23, 2026
Hello Team, Thank you for sharing your concerns with us. We deeply understand how frustrating this situation has been. To help us take immediate action and investigate this matter more thoroughly, could you please provide us with the registered email address associated with your ChargePoint account. This will allow us to quickly locate your case information and ensure the appropriate team addresses the issue without further delay. We are committed to resolving this issue as a priority and will keep you informed every step of the way.
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Eugenia K.
Feb 23, 2026
Konto seit 26.01.2026 gesperrt, seit Wochen keine Lösung trotz Eskalation
Fallnummer: 15529952 Am 26.01.2026 wurde mein ChargePoint-Konto direkt nach einem regulären Ladevorgang gesperrt. Seitdem ist es nicht möglich, eine Zahlungsmethode hinzuzufügen. Mehrere Kreditkarten (Visa und Mastercard) wurden getestet, jede Eingabe scheitert mit Systemfehlern oder fehlgeschlagener Kartenüberprüfung. Meine Bank hat bestätigt, dass kein Problem vorliegt. Ich habe den Support mehrfach telefonisch und per E-Mail kontaktiert. Mein Fall wurde an die IT- sowie Finanzabteilung eskaliert, dennoch ist mein Account bis heute nicht nutzbar. Ich habe auch selbst darauf hingewiesen, dass vermutlich ein defekter Zahlungs-Token oder blockierter Zahlungsstatus vorliegt. Es ist sehr enttäuschend, dass ein Account nach einem regulären Ladevorgang gesperrt wird und über Wochen keine Lösung erfolgt. Ich erwarte eine umgehende Wiederherstellung der Zahlungsfunktion.
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klant
Feb 23, 2026
Zie mijn eerdere review
Zie mijn eerdere review, account gehackt, nog steeds niets gehoord. Beloven, beloven, aan het lijntje houden, slecht bereikbaar, niet reageren, u kent het wel. Wat een oplichters Antwoord van Chargepoint: We doen er alles aan om dit met prioriteit voor u op te lossen en houden u bij elke stap op de hoogte. Niet dus, je hoort helemaal niets en ik lees in andere reviews dat het vaker gebeurd. Ws is dit een verdienmodel?
Response from ChargePointFeb 23, 2026
Hello Team, Thank you for sharing your concerns with us. We deeply understand how frustrating this situation has been. To help us take immediate action and investigate this matter more thoroughly, could you please provide us with the registered email address associated with your ChargePoint account? This will allow us to quickly locate your case information and ensure the appropriate team addresses the issue without further delay. We are committed to resolving this issue as a priority and will keep you informed every step of the way.
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Natasha T.
Feb 21, 2026
If it was possible to choose no stars I…
If it was possible to choose no stars I would! Noticed my account was being charged for parking in London, no where near where I live. Immediately blocked all cards and changed my password. I contacted charge point who assured me I would be refunded and that’s still yet to happen! I contacted them about this and the lady I spoke to said she couldn’t give me a time frame of when I would receive it so I’m now out of pocket. Wish i had read the reviews before setting up an account with them. Word of warning to anybody who may consider these in the future.
Response from ChargePointFeb 23, 2026
Hello Natasha, I understand how frustrating this situation can be, we genuinely regret that your charging experience left you feeling frustrated and disappointed. Having said that, I see there is an active case logged for the same, we have flagged this as the priority and the team has been notified to process the refund at earliest and we are currently working on this to give you a resolution.
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Heiko R.
Feb 21, 2026
11kw für 48,57€ geladen am 21.2.26
11kw für 48,57€ geladen am 21.2. in Effringen, davon über 28€ Gebühren! Nie wieder! Was für eine Abzocke!
Response from ChargePointFeb 23, 2026
Hello Team, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
Report