ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint reviews

427 approved reviews, newest moderated first

Andre K.
Jan 18, 2026
1,12€ pro Kw/h (wenn man die…
1,12€ pro Kw/h (wenn man die Blockiergebühr dazu rechnet kommt man auf diesen Abzocker Betrag). Ich musste noch nie eine Blockiergebühr bezahlen, wenn der Ladevorgang noch nicht abgeschlossen ist. Der eigentliche Preis von 0,89€ ist schon frech, hatte ich aber an Hand der Bewertungen gewusst. Aber die Überraschung kam am Monats Ende mit der Rechnung. So teuer habe ich noch nie geladen! Sollen die mal selber in so eine Kostenfalle tappen, dass wünsche ich jedem Verantwortlichen bei diesem Verein.
Response from ChargePointJan 21, 2026
Hallo Andre, Es tut uns sehr leid, von Ihren jüngsten Erfahrungen zu hören, und wir verstehen vollkommen, wie frustrierend das gewesen sein muss. Wir nehmen solche Anliegen sehr ernst und setzen alles daran, unseren Kunden zukünftig ein besseres Erlebnis zu bieten. Wir möchten diesem Problem genauer nachgehen. Bitte teilen Sie uns Ihre bei ChargePoint registrierte E-Mail-Adresse mit.
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Shari Lyn P.
Jan 16, 2026
My car did not charge and it still cost $50
My car did not charge- I was charged $50 and I could not get the charger out of the port. It pu a terrible strain on our whole next few days
Response from ChargePointJan 21, 2026
Hello Shari Lyn Paladino, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Alok R.
Jan 14, 2026
Terrible charging experience at ChargePoint stations
Terrible charging experience at ChargePoint stations in northern San Jose, CA. ChargePoint will assign you a station to charge - and when you get to the station assigned by the ChargePoint app, very often you would not be able to charge - sometimes you would find the station broken, sometimes the station would say the it is already in use. Sad to see ChargePoint has gone so bad in reliability.
Response from ChargePointJan 21, 2026
Hello Alok Raj, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Ross
Jan 10, 2026
Avoid, avoid, avoid...
Worst car chargers I've ever used (and there have been some stinkers) - contactless broken. App initially didn't work then overcharged me, triggering a fraud alert from my bank. Unsurprising to see a bank of 16 chargers (in a busy car park) completely empty - just a waste of space. Avoid this company at all costs.
Response from ChargePointJan 21, 2026
Hello Ross, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Elyssa F.
Jan 8, 2026
They charge you for nothing
Got my first EV and didn't realize chargepoint fast charging stations are not compatible with my car without an adapter. I couldn't even plug it onto my car and I cancelled the transaction but they still charged me 50$ and now the next day they still have not returned the money that should not have been taken in the first place. 1 star because 0 is not an option!
Response from ChargePointJan 21, 2026
Hello Elyssa Fischer, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Virginie L.
Jan 7, 2026
Fraude - A fuir
Ne créez surtout pas de compte chez eux. J'ai été victime d'une fraude fin novembre (un gros prélèvement venant du Royaume Uni). Malgré mes nombreux appels au service client, je n'ai toujours aucun remboursement. On me dit toujours que mon remboursement va être effectué et qu'on me passe (soi disant) en priorité. Evidemment cela est mensonger, nous sommes le 7 janvier et toujours pas de remboursements. Quand je vois les commentaires précédents, cela me laisse penser que la société Chargepoint, également située au Royaume-Uni, crée de fausses recharges avec des montants élevés pour arnaquer certains utilisateurs. J'ai pu au moins clôturé mon compte chez eux donc je n'ai plus de risque d'être arnaquée à nouveau. Mise à jour en juillet 2026: toujours pas de remboursement. Bien que le message ci-dessous dise qu'un dossier est ouvert, aucune réponse à mes mails de relance.
Response from ChargePointJan 21, 2026
Bonjour Virginie Lalanne, Je comprends combien cette situation doit être frustrante et nous regrettons sincèrement que votre expérience de facturation vous ait déçue. Ceci étant dit, je vous confirme qu'un dossier est ouvert concernant ce problème. Nous l'avons traité en priorité et notre équipe a été informée afin de procéder au remboursement dans les plus brefs délais. Nous mettons tout en œuvre pour vous apporter une solution au plus vite. Remarque : Nous utilisons un traducteur pour vous répondre.
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T
Jan 7, 2026
These chargers are the biggest POS and…
These chargers are the biggest POS and un user friendly changers on the planet. Will take you 20 minutes to try and even get the machine to start charging due to their terrible user interface . The world would be better off without ChargePoint . Holy *+^^* update the technology and user experience !!
Response from ChargePointJan 21, 2026
Hello Team, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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M. B.
Jan 5, 2026
Guthaben wird seit Wochen nicht…
Guthaben wird seit Wochen nicht ausgezahlt. Mittlerweile antwortet man nicht mal mehr auf Mahnungen und Zahlungsaufforderungen. Absolut nicht zu empfehlen. *Nachtrag* Wie bei den meisten Fällen hier, wurde das Geld dann doch zeitnah überwiesen.
Response from ChargePointJan 6, 2026
Hallo Matthias B, vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie mit dem Ladevorgang unzufrieden und enttäuscht sind. Ich kann Ihnen jedoch bestätigen, dass zu diesem Problem bereits ein Ticket erstellt wurde. Unser Team arbeitet bereits daran und hat den Fall an die zuständige Stelle weitergeleitet, um eine schnellere Lösung zu gewährleisten.
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