ChargePointReviews of chargepoint.com

Vorsicht!!! Es werden hohe Beträge wegen angeblicher Ladevorgänge in London abgebucht. Der Kundenservice ist furchtbar. Man hat mir dann erklärt, man wolle mir schon mein Geld zurückzahlen. Das ist aber nie passiert. Ich werde Strafanzeige erstatten und mein Geld gerichtlich zurückholen.

Dont rely on this charger.. they are poor in quality.. they look great in appearance.. but working is bad.. they replaced 2 times.. for each replacement it would take 7 business day.. just imagine.. im completely isolated with this dumb product.. the customer support simply say we will process..it will take week days..

I have had Chargepoint for about 6 weeks. It has been nothing but a problem. History charging in public: When I charge in a public facility to 80% I get 200-204 miles. Chargepoint home charger: in 6 weeks I have been able to get to that number once. It stops at 159, 188, or stops after 5 minutes. Once I reached 204 I was over the moon. The next charge 179. Same charge time 12:00am to 6:am. Chargepoint claims they deliver 37 miles per hour. Using their math that means it should have delivered 222miles in 6 hours. I’ll even be generous. If they delivered 25 miles in 6 hours that is 150. When my car is at 48% at 109 miles. That would put me at 259 miles. So something is wrong. I called Southern California Edison. Nothing g wrong on their end. Then the service guy at Chargepoint says maybe it’s your battery. Well, a week prior it had no trouble charging g to 204. If I go to a public place no problem charging to 204. This is a company which has no customer service other than phone. Which I like, but the guy who got me to 204 asked me to reach him by email if I had further problems. Then I get an email. We do t support emails. Their Manuel only comes in French. How is that? You are selling g an expensive item in America where few are bilingual. I would not purchase from Chargepoint. There are better companies out there.

Absolute Abzocke. Auto wurde voll geladen und danach gings mit 8 cent die Minute Blokiergebühr los. Hab an den 3 Stunden 5,5€ fürs laden und 10 € Blockiergebühr gelöhnt. Selten so gemolken worden. Genau so geht Klimawende Update : Mein 19 € Guthaben welche nach meiner Kontokündigung am 07.03.2026 zurück an mein Konto überwiesen hätte sollen, ist immer noch nicht da. Das Support ticket 15697588 vom 17.03.2026 ist immer noch unbeantwortet. Meine Frist zum 27.03 wurde auch nicht eingehalten. Ich werde mit der Kreditkarte ein Charge-back beantragen, vielleicht reagiert dann mal der Support.

Avoid avoid avoid!! Charged my car once. The next charge was by someone using my details and charging my bank and me paying for the service. Someone charging their car using my bank account from 100s of miles away! When I called, they hung up every time. Called back the next day and closed my account (they did refund me so worth the 1 star) I feel this company takes your details and sells them on or uses them in some way to make more money. I have deleted all my details and will NEVER use this company again. Do NOT make the same mistake and never charge with them! To Chargepoint - I wont be giving my email address on this public forum. I did receive a survey to complete at my email address, and its relating case #15610674 so i will use that to submit this and someone can come back to me from there. Thank you.

Would be zero if it could. Like many others I was charged over £110 for parking charges in another country. Reading others reviews it is clear there was a data breach, and like others I was not made aware. I did not even have the app downloaded on my phone anymore! Have contacted customer services but with no interaction, or resolve from them. Company clearly does not take fraud seriously. Disgusting!

Chargepoint gehört zu den Dienstleistern, die zwar günstig sind (Laden über Roaming), aber wehe man benötigt den Support. Der scheint mir wie eine große schwarze Grube zu sein. Ich habe mittlerweile zwei offene Tickets beim tech. Support. Rückmelddungen gibt es nicht, teilweise noch nicht mal einen Mitarbeiter am Telefon der Deutsch spricht. Im letzten Jahr hat Chargepoint mir über 200€ für Standgebühren in Hamburg berechnet und sich bis heute nicht dazu geäußert. Dazu arbeitet CP juristisch nicht sauber. Die Rechnungen sind nicht gesetzeskonform und ich bei der Standgebühr hat CP seine Informationspflichten als Dienstleister verletzt. Kurzum : NIE wieder Chargepoint. Zum Glück gibt es genug andere Anbieter für Ladedienstleistungen.

Very bad customer service, was trying to dispute a payment with them and they couldnt even be bother to look at the case or anything. Just told me to contact the bank. Wont be using them again