ChargePointReviews of chargepoint.com

After reviewing my first charging session with them I realised my card was charged £10 more than my invoiced amount. (£53.81 vs £43.81). I called their UK support line and after I made it past the annoying chat bot I hear a click and the line drops. Multiple times. Scam or Fraud? Comment below...... Edit: I'll pass on exposing my email publicly, thank you.

Just noticed a payment has left my account for £75 when I haven't even charged my car with Chargepoint for a few months - only go the app as it was the only charger available in the car park. Apparently some cheeky chappy was using my account to charge their EV in London - I've managed to get the money back from my Bank, but I'm not able to remove my card details from the app to prevent this happening account, so I've had to block my card on my account for the time being. I've also not been able to get through to the ChargePoint support team to discuss the matter.

I saw a lot of similar complaints about chargepoint about the same issue. It's 2026 and i’m also another customer whose account has been hacked via a data leak and charged 40 euro's for an EV in another country alltogether. It's been 5 weeks since i made the complaint with ChargePoint. They didn't inform me that its happened to other people. Had to call them twice to only hear: yeah we're working on it, no we cant tell you how long its gonna take. They just don't care thats obvious.

You pay a kWh fee, plus a session fee, plus a nasty fine if you don't move within half an hour of charge complete. And it didn't even charge at the stated rate of 22kwh. Just 7. Very nasty. Go elsewhere

I had money taken from my account by someone else charging their car on my details. I contacted them straight away with all the details and still have not been refunded the money. I will not be using them again

Sehr schlecht weil: - Funktioniert meist nicht (Stecker wird nach Authentifizierung nicht frei gegeben - Cases eröffnen bringt nichts, diese werden ohne Hilfe einfach geschlossen - Es wird ein Geldbetrag an der Kreditkarte vorbelastet um Guthaben zu haben. Übelste Masche und gehört verboten. - jeglicher Kontakt ist unfreundlich - die Preise sind mittlerweile zu teuer

I am extremely frustrated with how the ChargePoint app handles auto-reloads. The app auto-reloads my account, and each increase happens without my consent and without my control, so the amount keeps going up.. When I contacted support, the only answer I got was that they “can’t do anything.” They told me the reload is based on the average of the last three months of usage, so if I use more, the auto-reload goes up. When I asked if lowering my usage would reduce the auto-reload, they said no. This is extremely frustrating and a clear abuse, users have no control over their own accounts. I specifically requested to set a fixed auto-reload amount of $50, but this request was denied, leaving me completely unable to control how much is being charged to my account. This is completely unacceptable. Users should have control over their own accounts, and this lack of transparency and control feels like an abuse of the system. I’m done with ChargePoint and will be switching to another provider like BC Hydro. I strongly recommend others do the same if they want control over their payments.

The two stars are for the fact that I did actually manage to charge my car at one of their chargers. However, my experience is indicative of the whole EV charging structure in the UK - too expensive ( and this was the lower end at 60p per KWH), yet another app and lastly and worse that any other app, they take a deposit and then retain that (£10). I them tried to get the £10 back by charging again up to £10, but they then took another £10. I then emailed them for a refund which has not yet happened. I have now deleted my account, hoping that will generate the refund. Avoid unless you are desperate.