ChameloAt Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Chris
These glasses are great! You can quickly change the darkness of the lens and it works perfectly. I highly recommend this product.
Response from ChameloMar 31, 2025
Thanks Chris! Glad to hear you're enjoying your Chamelos.
LJ T.
Terrible Experience – Repeated Delays, False Promises & Misleading Advertising I ordered the Dusk Classic on December 26, expecting it to ship in late January as advertised. However, after months of delays and misleading updates, my order was ultimately canceled without my request. Each time I asked about my shipping status, the company kept pushing the date back—first to March, then mid-March, then March 21. They repeatedly assured me that stock was arriving “soon,” but when March 24 arrived (their promised shipping week), I still had no update. Then, instead of fulfilling my order, they canceled it and processed a refund without asking me. Beyond their failure to deliver, I’ve noticed that Chamelo heavily advertises across social media using influencers and flashy promotions. However, many of the comments on their ads seem fake, with generic responses like “Good luck” or overly positive feedback from suspicious accounts. It feels like a tactic to hide real customer complaints. Do not buy anything from Chamelo. Their shipping estimates are unreliable, their customer service gives vague responses, and their marketing seems deceptive. If you value your time and money, avoid this company.
Response from ChameloMar 31, 2025
Hi LJ – thanks for sharing your feedback. We are sorry to hear that your shopping experience wasn't as good as it could have been. We'd like to set the record straight for the benefit of other potential customers that may read your review. Correct, Dusk Classic has been backordered since it was ordered, and we had initially set expectations about the due date. Unfortunately, we were unable to deliver on the promised date several times. We apologized for this each time and made sure to communicate with you as much as possible regarding the new ETAs. On March 11, we provided March 21 as the new estimated shipping date and you asked whether you could receive a full refund if we were unable to meet the date. We assured you that we could definitely refund you fully in this event, and not only in this event, but actually at any moment you wished. You had never asked for a refund up to that point and instead had continually agreed to wait for the product to restock. When March 21 arrived and we were still unable to ship the product, our team proceeded and processed a full refund as you had requested. You even thanked us for processing this for you although you were, understandably, upset by the experience. We ended our conversation by offering to notify you when the product is guaranteed back in stock and a discount in case you'd like to repurchase in the future. While this experience wasn't ideal, we are confident that we did our best given the circumstances. Rest assured that we are doing our very best to improve our shipping and restock estimates in the future. To address the second part of your review, we deny using any sort of "tactic" to hide customer complaints via fake comments and this sentiment is purely speculative on your part and borderline defamatory. We understand that you were upset with your experience and we gladly accept customer feedback as a means to improve, however, it seems that the objective of your review changed from initially simply sharing your experience, to an attempt at intentionally harming our company's reputation via embellishments and totally fabricated speculations. Unfortunately, this hurts the credibility of your review as it becomes evident that you have a retaliatory and biased motive and thus, cannot be considered objective feedback. In the end, we can own up to our mistakes and apologize for not being able to provide you with the best possible shopping experience, and commit to improving in the future. We did our best to make things right for you. But we will always share our side of the story and refute falsehoods wherever they may arise. We wish you the best and hope you have a wonderful day ahead!
Ian A.
I placed an order with Chamelo in late January, drawn in by the design and the promise of 1–2 business day processing. But after over a week with no updates, I reached out. I was told the item was delayed due to high demand, but assured it would ship “soon.” I was even offered a partial refund to keep the order, which I accepted. 2 weeks after my original order, an email was sent out promising that "the next batch of Aura has been rescheduled to drop on February 28". Still by March 24, I hadn't received any shipping notifications, so I reached out, yet again asking to cancel and be fully refunded. Despite clear messages and follow-ups, nothing happened. The cancellation request sat idle until I finally left a negative review here on TrustPilot. Only then did they take action—processing the cancellation and refund within 48 hours. The support agents were always polite and communicative, but the actual resolution only came once I escalated publicly. That shouldn’t be necessary. UPDATE 03/31: In response to the merchant’s misleading response: the chat where I requested the cancellation and refund was on 03/24. My original TrustPilot review was uploaded on 03/27. The order cancellation email was sent on 03/27, which disproves the merchant’s claim that they “replied and processed [my cancellation request] on the same day“—it was only processed after I escalated via TrustPilot. In general after I order something, I expect proactive communication by the merchant. Forcing me to track the merchant’s pipeline isn’t my consumer expectation.
Response from ChameloMar 27, 2025
Hi Ian, our team has already processed your refund previously as communicated via email. The funds will reflect back on your account within 3-5 business days. Currently two business days have passed. We thank you for your continued patience. UPDATE 4/1/2025: Hi Ian! Thank you for your feedback. We always appreciate transparency and welcome the opportunity to improve our services. Although it is true that we were unable to ship your order in a timely manner, we need to point out that you requested for a refund on March 25th and we replied and processed it on the same day, notifying you that it would take 3-5 business days to reflect on your account. The funds were posted back to your account on March 28th, approximately 3 business days later. The cancellation had already been processed prior to you leaving this review. We hope that this response clears up any confusion, and again we apologize that we missed the mark in terms of providing you with a great purchasing experience. Have a great evening ahead! UPDATE 4/1/2025: Hi Ian, the fact that we are both using different dates at this very moment should be an indication that clearly we are in different time zones currently. So there is no dispute as to the dates mentioned. However, the refund had already been processed on the 25th (24th for you) and the order cancellation email itself was only sent on the 28th (27th for you). A refund can be processed without cancelling the order, which is precisely what happened in this case. Hopefully this clears things up for you.
Hadise M.
I like this glasses. Very light and shade changing very easily. So far so good.
Response from ChameloMar 26, 2025
Enjoy your Chamelos, Hadise!
Valentina
Top ottima scelta
Response from ChameloMar 26, 2025
🙌🙌🙌
NaKuL G.
Cool shades
Response from ChameloMar 17, 2025
Thanks Nakul! Have a great day ahead 😎
pulung B.
The Bad : I bought Prime last year, and it was delayed by almost 2 months, which was quite frustrating. And it was broken after 3 weeks of using (the shades wont change). The Good : The customer service was superb, they we're very helpful and they send me a brand new sunglasses after I made a complaint. I would give 5 stars for aftersales service, and 3 stars for the item itself... I will change my rating for the item if it can last longer.
Response from ChameloMar 17, 2025
Hi Pulung! We're sorry to hear that your purchasing journey wasn't as smooth as it could have been. Thank you for your feedback, and we commit to improving our services in the future.
Lukas
good customer support
Response from ChameloMar 17, 2025
Hi Lukas, thank you for your feedback! Always happy to assist.
