ChameloReviews of chamelo.com

Similar story here. I was told there was a delay in order. I requested a cancel multiple times and they have just ghosted me since. I understand stand this is on pre-order but if you can't meet the ETA you should be able to cancel.

I ordered the Dusk Classic at end of December. When I bought them they were advertised as a pre order and they would ship around late January. I received an email on Feb 7th saying they wouldn't be available until some time in March. I understand it's a smaller company and they have a lot of orders but I would prefer that they would over estimate how long it would take for them to ship. If you are trying to order them now while the Valentine sale is going on I wouldn't expect to receive them within 80days. As of now if you want a similar product and are willing to spend an extra 100$ I would go for the meta glasses, but I will update when the chamelo glasses come in. I'm still excited to try these out which is why I'm a little bummed about these taking so long but I'll wait it out till March. (UPDATE) It's April 9th and I still haven't received the sunglasses. I have not had any updates regarding my order or expected time.

I recently purchased these sunglasses, and I am beyond impressed! The design is sleek and stylish, with a modern touch that suits any outfit. They’re lightweight yet durable, and I can wear them for hours without feeling discomfort. The lens quality is exceptional – they block out the sun's glare effectively, providing clear and crisp vision while outdoors. Whether I’m driving, hiking, or just lounging in the sun, they’ve quickly become my go-to pair. The frame fits perfectly and feels sturdy without being heavy, and I love that they come with a protective case to keep them safe when not in use. Highly recommend these sunglasses for anyone looking for both fashion and functionality! Although it took a while for the order to arrive, probably being the holiday season contributed to that, whenever I emailed the support department, I received prompt and helpful response.

Great Product!

Purchased two pairs of sunglasses from Chamelo. Unfortunately, one was a smaller fit and the other didn’t suit my style. Have requested a refund, and await to hear back from them. Would love to see some glasses offered in a gloss colour than a matte in future. UPDATE - Have heard back from Aira and James, and the refund has been resolved.

I placed an order for the Prime sunglasses the day after Thanksgiving. It is now February 2nd, and I have still not received my sunglasses. I have sent many emails back and forth with their customer support. I have been given 3 separate ship dates, all of which have been exceed. Their newest "ship date" isn't until February 17th. There was nothing on the website stating that these were "pre-preduction", it specified 3-5 day shipping. I received almost one advertising email a day from Chamelo, but no update to my order status. In those spam emails it specified if you buy by a certain date they would guarantee a Christmas delivery. This entire process is crazy. This is just a pair of sunglasses, how has it taken well over 2 months. I ordered a new car on Thanksgiving, it has been approved, manufactured, verified, shipped internationally, arrived at my local dealership, cleaned/waxed, and I have taken ownership of it before these sunglasses arrived.

UPDATE: After leaving this review, Chamelo customer support reached out and apologized. BUT, they noted there would be an additional delay in shipping. I gave them the benefit of the doubt and waited the week they said it would take. Then I got another email stating there would be a further THREE WEEK DELAY. Ultimately I was given at least 6 shipping dates that were missed. I finally canceled my order. _______________________ ORIGINAL REVIEW: I'm so bummed and had such high hopes for Chamelo. I've even had prompt and promising email responses from them, but at this point I feel like I'm never going to receive my order. I placed an order for Prime on November 17 (as a Christmas gift). I was immediately notified that this was a new product on pre-order and the glasses would ship the week of December 9. Fine, no problem. That would still give plenty of time to arrive for the holiday. December 16, I received an update that there was a delay and the new date was December 20 and I had the option of switching models. I requested a different model and was promptly notified that the alternate model was also not available. Okay...I asked them to just keep the original order and ship ASAP. If they arrive just after the holiday, I would be ok. They did not ship the week of December 20. I sent another email on January 8 asking for an update. Got a response the next day saying there's been another delay and the glasses would ship January 20 (also pointing out that I'm getting a "free Chamelo accessory, whatever that means). Meanwhile the website shows "limited availability" for the glasses. I emailed again January 21 checking for status again. Response: "Rest assured that this has been added to our priority list." Here we are, January 29 and nothing. I feel like I've been overly patient, but I've lost hope. They send DAILY marketing emails and are currently running a BOGO offer but I can't get the single pair of glasses I ordered.

Where do I begin? Ordered the prime glasses as a Christmas gift. Took way to long to deliver to me. Was shipped way after Christmas. Day of delivery, it wasn't nowhere to be found. The company uses hairlefy (in my opinion like lasership) to ship orders, but the deliverer didn't place the package anywhere for me to find. Leaving me to believe someone stole it or the deliverer claimed to deliver it but took the package with them. I reached out to both my bank, hairlefy, and chamelo and received no resolution for my money back. How is it the buyers fault when thieves steal packages. Maybe if they used ups, FedEx or USPS I would have my package right now and no negative review to post. Horrible experience. For now on this company left me to stay with companies that use reliable delivery services vs cheap ones.