ChameloReviews of chamelo.com

Excellent service, futuristic product. Love that you can adjust the tint manually on the arm of the sunglasses.

Initially ordered a pair of aura rx in February and my glasses were delayed 2 months due to supply issues. However the Chamelo team reached out to me and offered me satisfactory compensation with flexible options.

My original review was SCATHING. I was very dissapointed with the Dusk classics (tinting not uniform based on viewing angle made it so looking down removed all tint, and the sound quality was very bad, no bass from the speakers) and of the long devliery dealy due to production issues. Within minutes of my review, Chamelo immediately wrote to me for details of the issues I had encountered, then offered to replace the glasses with the same or any other model I may be interested in trying, all at no charge. I ended up selecting the new Primes, which arrived a few days later. While they have some minor issues (slight discomfort from the ear branches if ear is pressed against them by a hat or headset, and LCD fragility causing possible issues during cleaning in the long term) Chamelo was very reactive and was even ready to refund without question. I'll be keeping the primes as a result as despite their issues I'm very happy with them overall, and have agreed with Chamelo to do long term testing as someone with strong photo sensitivity who wears tinted glasses almost all day.

Correct handling of my issue! Thank you.

Helpful service

Ordered a pair of the Aura glossy black frame glasses on April 11th and have sent 2 emails and left one voicemail and still have yet to hear anything back from Chamelo customer service. The tracking number I was given on April 17th shows nothing when put into the USPS website they have linked to. I have read the other reviews now and would like some sort of confirmation that the glasses I have spent money on are actually coming in the mail and that I haven't been scammed out of $434. Please respond soon. Thanks. Chamelo customer service has responded and both gotten me the glasses as well as compensated me for my troubles. I would buy again.

Placed an order on 3/27 and still haven't received my order OR any further responses despite numerous emails. The free item came, which I do love the hat, but the sunglasses are missing. Out for delivery since late March, and I cannot dispute it on PayPal for whatever reason. Maybe too late or whatever. I began to think this site was a scam. I want to cancel the order at this point. Edit: I modified my review as my sunglasses finally came in. Why it took so long I can only assume was likely the carrier as the label was printed on the day of the order. The communication during the month, however was lacking in the meantime. The product itself seemed good, haven't used them yet. I may edit later to 4 stars.

Order #17832 – Initially Disappointed, But Made It Right I initially had a frustrating experience after placing my order on 11th April 2025 — there was no communication, no tracking info, and no response to my follow-ups. At the time, it genuinely felt like I was being ignored. However, the team eventually reached out, acknowledged the delay, and took the necessary steps to make things right. I appreciate the effort they made to resolve the issue and restore my confidence in their service. While the start was rocky, I’m glad they took responsibility and turned the situation around.