ChameloReviews of chamelo.com

This is a SCAM Product is cheap and easily breaks. When I filed for replacement and warranty they said they couldnt find the email address so they cannot process replacement. I will not recommend you buy the product.

The glasses get some sort of a stain inside of them

The first day I got them they were cracked and didn’t work because a bubble formed in the lens because of it. I put in return ticket and no one reached out. I have pictures and receipts of the dates on my order. I just want a refund waist of my money

I’m very disappointed with my experience with Chamelo. I ordered a pair of sunglasses that arrived defective right out of the box. I immediately contacted customer service, but their response time was painfully slow, it took days or even weeks to get a reply each time. After waiting for assistance, they sent me a replacement pair, but that one was also defective. The delays and poor communication from Chamelo made this entire process extremely frustrating. If their customer service had responded promptly, this issue could have been resolved well within the 30-day warranty period. Instead, I was left waiting for long stretches with no resolution. To make things worse, they made me pay $16.69 for a shipping label because they were having problems generating one on their end. I was told I would be reimbursed for it, but I never received my money back. Despite multiple follow-ups and promises, I’m still waiting. Now, they refuse to process a refund for the sunglasses because they claim my request is outside the 30-day window, even though their slow response time is exactly what caused the delay. They offered to send another replacement, but after receiving two defective pairs, I’ve completely lost confidence in their products. This has been a terrible experience from start to finish, poor product quality, lack of accountability, and very poor customer service. I would strongly caution others to think twice before ordering from Chamelo. —————————————————————— Nov 28, 2025 Update: After posting my initial review detailing the issues I experienced, James from the Chamelo Customer Support Team reached out to me right away and personally addressed all of my concerns. He processed a full refund for my sunglasses and also reimbursed me for the $16.69 shipping label I paid for during my first return attempt. James demonstrated exceptional customer service, he was prompt, communicative, and genuinely committed to resolving the situation. I really appreciate the level of support he provided, and I wish the earlier stages of this process had reflected the same level of responsiveness. While my original experience was frustrating, I want to acknowledge the effort James made to make things right. Thank you again for the assistance.

I ordered the Dragon sunglasses in late May, hoping that I would have them in plenty of time for summer vacation. It is now November 10th and I have never received them. In the interim, I have received several emails about running out of stock, promises that my order would be filled with the next restock, etc. etc. Then in September received a shipping notice. They never arrived, but the Chamelo team blamed the Canada Post strike. Now the strike is over and all my other Canada Post packages have come repeatedly, I notice that the shipping link says that the shipping notice was received, but there is no indication the package was received. I have finally emailed and asked for full refund...radio silence. Unfortunately, I feel like it is a complete fraud. Thankfully wrote this review…they then took action and sent me a pair of glasses Asap. Unfortunate that this is what it took. The glasses are nice but it wasn’t worth the hassle and extended delay.

Disappointed. I was contacted twice by Chamelo team for an Influencer collaboration, asked me to fill the contract form on 2 different occasions and then emailed to select the products. But after that I haven’t heard from them. Its really unprofessional on this brands end Still no response from them

I placed my order on 10/14/25 I have sent several emails and all I get is some generic response about high volume sales. I was ready to buy multiple pairs but unfortunately thus far have not had a good experience. I will update my review if I ever receive my order. Update 11/3 - I received an email from upper management with a 24-48 hour promise that my purchase would be shipped. I feel some relief and will remain optimistic, for now. stay tuned, update to follow. Update 11/6 - PRODUCT RECEIVED!! I have to say this was a rough start. I want to thank Jason with Chamelo customer support for making sure you kept the promise of a 24-48hr turnaround. Today I received my glasses and could not be happier with my purchase.

The product itself made the experience more enjoyable. The updates weren't being provided so I didn't know what was happening or if I was ever going to get my product.