ChameloReviews of chamelo.com

Ordered additional chargers for my sunglasses. Never arrived. No response from company to multiple emails. Absolutely disgusted. Buyer beware as this stuff isn’t cheap. I have received a reply saying they have been communicating and to provide a different email. Their first communication came through just fine and it’s not a work email that I’m using. I will email them again w an alternative & update. Update: finally got resolution. They didn’t send my order as they’d run out of the particular usb connection cables. I still feel they were very slow to communicate this. Later they report my somewhat aggressive spam filter prevented additional communication, but it has now been sorted and apparently the items are finally en route. Final rating 4/5 - I dock a star because of their initial glacial pace dealing with issue with order that led to whole delay and miscommunication.

Product is next level

I ordered the Chamelo Shield directly from chamelo.com at the end of September. The glasses arrived defective — the tinting function doesn’t work and they won’t charge (the red LED lights up briefly and turns off). I immediately contacted support and filled out the warranty claim form, but I haven’t received any response or solution for over a week. Very disappointing for a product at this price. Still waiting for a replacement or refund.

Great product! Instant tint adjustment, comfortable fit and long battery life. The sound quality is awesome too

It takes Too long to get them to México, but really deserv the time to wait, i love them , also the team is very response on time to all my inquieres . This lenses are awesome. Thanks CHAMELO

EDIT 6: Finally refunded my money 10/29/2025, yet Chamelo upper management still never contacted me like they said they would in the response here. They never explained why they chose to skip my place in line and never fulfill my order. I had to dispute through Affirm to get my money back because Chamelo was ignoring my emails.. Horrific experience all around. EDIT 5: STILL no refund and no contact from Chamelo management, but they were kind enough to report my review again as being defamatory. It should be incredibly clear to anyone reading this that Chamelo is an unbelievably dishonest and unethical company. EDIT 4: Still no refund AND no contact from Chamelo management, 10/27/2025. EDIT 3: Still no refund AND no contact from Chamelo management, despite them stating they would contact me. I did receive a response from a customer service representative (not a manager) and they are unwilling to provide any additional information regarding why they skipped my place in and held my money hostage for nearly half a year (I was #90 of #178, they fulfilled all orders up until #168 and then were unable to fulfill the remaining 10, including mine). The fact they have been incredibly dishonest and obfuscate everything reaffirms my understanding that this is indeed a fraudulent company. Do not do business with Chamelo. EDIT 2: Still no contact from Chamelo and still no refund 10/21/2025. You'll see they took the time to reply to this review but they haven't taken the time to contact me or give me my money back. This is a fraudulent company. EDIT: Trustpilot sent me a notification stating Chamelo wants me to update my review on Trustpilot but they still haven't contacted me directly or refunded me as of 10/19/2025. They care more about their reviews and ensuring the public gives them their money to hold hostages for months. I paid for an order of glasses in April 2025. Chamelo stated a one-month turnaround time for these glasses. After one month passed, Chamelo support told me there was a delay, and that they were coming in June. In June, Chamelo support told me there was a delay, and that they were coming in July. In July, Chamelo support told me there was a delay, and that they were coming soon and mine was in the next batch. In August, Chamelo support told me they had no ETA. In September, Chamelo support stopped responding to me entirely. In October, Chamelo support explained they cannot fulfill my glasses due to a "specialty part" despite them fulfilling 80 orders AFTER my place in line. They still have not refunded me or delivered the product as of 10/15/2025. They have stopped responding to my email inquiries once again.

CHAMELO MUSIC SHIELD Sunglasses - WORST Purchase Experience EVER ⭐☆☆☆☆ (Not even worth 1 star) Refund Status: "PROMISED BUT NEVER PAID" MY MISTAKE: I should have purchased from trusted platforms like eBay or Amazon where buyer protection actually exists. Don't make the same mistake I did. Product Defects: Black marks/dots on the lens - Critical defect that obstructs vision (see photos) Nose pad assembly failure - Wobbles left and right, not properly secured CHAMELO's TERRIBLE Customer Service: Response time: Once every 2 days (longer on business days) Every response MISSES THE POINT completely Initially offered to send replacement nose pads only - completely ignoring the main issue When I raised the lens defect issue and requested a refund, they finally offered a partial refund Promised partial refund 2 MONTHS AGO - STILL NOT RECEIVED All follow-up emails IGNORED since then Product Quality: Third-rate Chinese product shipped from Shenzhen, China. Sold by an American seller, but it's still an unreliable low-quality Chinese product. Zero quality control, zero after-sales service. BOTTOM LINE: DO NOT BUY FROM CHAMELO. Use trusted platforms like eBay or Amazon instead CHAMELO website offers ZERO buyer protection They do NOT take responsibility for defective products Promised refund of $130 - STILL UNPAID after 2 months I treated them with maximum respect and courtesy in all communications. What did I get in return? Third-rate customer service matching their third-rate Chinese product shipped from Shenzhen. Learn from my expensive mistake. Don't waste your money here. Customer Experience: 0/10 Product Quality: 0/10 Customer Service: 0/10 Would I Buy Again: ABSOLUTELY NOT Would I Recommend: NEVER WARNING TO POTENTIAL BUYERS: This is not a reliable company. When there's a problem, you'll wait 2 days for each response, your issue won't be resolved, and any promised refunds will simply disappear into thin air. Save yourself the headache and $130+ loss. Purchase Date: August 21, 2025 Received: September 5, 2025 Time Elapsed: Over 2 months This review is written with my genuine experience for the public interest. I posted the review on their website too, but it is not appearing. Update: Flagged my review for defamotry content. So I sent all the evidence including captures of photos, receipt, and mails and sent it to trustpilot's audit team. Now the review is Back On! CHAMELO's attempt to take down the genuine review rather than solving the problem clearly shows what kind of company/brand it is.

The sound quality far exceeded my expectations, I struggle with earbuds staying put during outdoor activities and these sunglasses solve that problem.