ChameloReviews of chamelo.com

Purchased the aura rx glasses in Dec 14, it is now almost end of January. The latest email from them was Dec 22 saying 2-3 weeks for completion. Since then, I have sent multiple emails asking for an update, and have not received any response. This is completely unacceptable/unprofessional for spending $444 on your product and no communication after multiple attempts to contact them. **Update** Feb 23 2026 Received email from management at the beginning of the month stating my order should be shipped in February, it is almost March now and I have sent an email asking for shipping or tracking update and no response back yet. I purchased this product in December and still have received the item I ordered. This is very frustrating. **UPDATE May 2026** Finally received my aura rx glasses in May. Product simple, easy to use and stylish. However, as a woman the glasses portion where the curve and groove that is supposed to rest on the top of your ear doesn't rest nicely, it's too long and heavy during wear and uncomfortable. The nose pads stick out a lot and also uncomfortable during wear. I get headaches wearing these glasses. Overall, glasses were expensive, simple to use with slight delay in color changing, stylish and uncomfortable. Customer service/communication and shipping is extremely delayed in the beginning process and does not reach out in timely manner until multiple attempts have been made. We as a consumer expect better communication, and transparency in a timely manner when we order an expensive product, instead of receiving a product 5 months from the original date of purchase, granted a partial refund was given.

Lunettes reçues plusieurs semaines après la date promise tant pis pour Nöel. Lunettes reçues en panne et qui comportent des taches de led hors services. Depuis plus d'un mois, toujours en négociation avec Chamelo pour prendre en compte le problème. Un conseil : matériel fragile, 100% en plastic qui ne vaut pas le coût à éviter.

Es wurde schnell auf meine Mails regiert fühlte mich zu jeder Zeit gut informiert über den Ablauf des Garantifalls. Vielen Dank an den Support sehr gute Arbeit machen Sie so weiter. An die Entwickler der Musik Shield Brille: Auf die Idee muß man erst mal kommen per Fingerslide die Lichtdurchlässigkeit ändern zu können. Leider ist der Bereich der Steuerung am Bügel etwas zu klein in seiner Länge breite is gut . Die Möglichkeit diese Funktion auch über eine App zu steuern wäre super eine 2 Chance der Steuerung. Akku top Sound für die größe find ich gut schön wie der Sound um die Ohren fließt und man die Umgebung war nimmt, Lautstärke gut laut. Bei den Roten Glässern ist der Bereich der Tönnung von + nach minus ok dunkel und hell genug.

All the features that the glasses have are functional. I liked the music and phone call features.

Following Chamelo’s public response stating that a manager would contact me, the situation has unfortunately not improved. I was provided with a tracking number for an order supposedly shipped on January 7, but this tracking number does not work. Despite sending multiple emails requesting a valid tracking link or confirmation of shipment, I have received no response. Even more concerning, the refund that was mentioned has still not been received. Between an invalid tracking number, a complete lack of follow-up despite public commitments, and a refund that remains pending, this experience continues to be extremely disappointing. Public apologies mean very little when they are not followed by concrete actions such as proper delivery, functional tracking, or an actual refund. I therefore stand by my original review: misleading communication, lack of transparency, and unreliable customer service.

Package never arrived, absolutely horrible company refuses to cancel an order that hasn't even been shipped.

Product is great. I gifted them to a close friend and they were stoked. Definitely recommend the music shields.

Don’t know when I’m going to receive my lenses, no info from Chamelo so far, so can’t tell more about it yet