ChameloReviews of chamelo.com

Response from ChameloMar 3, 2026

Hi Matthew, We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this situation must be. Please accept our sincere apologies for the delay and the inconvenience this has caused. Our upper management team will be following up with you directly to review your case, address the refund issue, and work to resolve your concern as quickly as possible. Thank you for bringing this to our attention — we genuinely appreciate the opportunity to make this right. – The Chamelo Team

Response from ChameloMar 2, 2026

Hi Carlos, Thank you for sharing this wonderful review! We’re so happy to hear that your wife and daughter loved their Valentine’s Day gift and that the frames, colors, and packaging made such a great impression. We appreciate your understanding about the delivery delay during the holiday—it can get a bit busy! We’re thrilled that your friends are excited too, and we can’t wait to welcome them to the Chamelo family. – The Chamelo Team

Response from ChameloMar 2, 2026

Hi Guillaume, Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the design, the quality, and especially the tint-changing feature of your Infinity glasses. We’re sorry for the battery issue you experienced, but we’re glad our customer service team was attentive and able to assist you effectively. Your satisfaction is our top priority, and your comments motivate us to keep improving. – The Chamelo Team

Response from ChameloMar 3, 2026

Hi 靖崴 洪, We’re very sorry to hear that your order has been delayed and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience. One of our upper management team members will be reaching out to you directly to review your order and work with you to resolve the issue as quickly as possible. Thank you for bringing this to our attention — we appreciate your patience. – The Chamelo Team

Response from ChameloMar 2, 2026

Hi Jodi, 🔥 We LOVE this energy! Thank you for such an amazing review—hearing that everything from the packaging to the fit made you feel 🔥 is exactly what we hope for. Even better that you and your hubby are both rocking a pair together. We’re honored to be part of your Valentine’s Day and truly appreciate the love and the shoutout. Enjoy turning heads! – The Chamelo Team

Response from ChameloMar 3, 2026

Hi Shonda, We’re very sorry to hear that you haven’t received your order and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience. One of our upper management team members will be reaching out to you directly to review your order and help resolve your concern as quickly as possible. Thank you for bringing this to our attention — we appreciate your patience. – The Chamelo Team

Response from ChameloMar 2, 2026

Hi Barbara, Thank you for sharing your experience! We’re glad we could reassure you and help sort things out quickly—that’s exactly what we’re here for. Mistakes happen, and our goal is always to make sure you feel supported and taken care of. We really appreciate your trust in us. – The Chamelo Team

Response from ChameloFeb 7, 2026

Hi Kris, Thank you for taking the time to share your feedback. We’d like to clarify a few points, as it seems this review is focused on the product itself rather than the purchasing experience. The review request you received was sent shortly after purchase because it’s specifically intended to gather feedback on the checkout and ordering process—not on the product, which we understand you hadn’t received yet. Regarding shipping, your order was placed on a Sunday and shipped out on Wednesday. Our standard processing time before an order heads out the door is up to 48 business hours, so this falls within our normal fulfillment window. As for the promotional emails you mentioned, these are sent to anyone who is subscribed to our marketing list, regardless of whether they’ve placed an order or not. That said, we understand how the timing may have caused confusion. To ensure everything is properly addressed, a member of our upper management team will be reaching out to you directly via email to clarify and assist further. We appreciate your feedback and the opportunity to clear this up. – The Chamelo Team