Fixz G.
Horrible experience
My experience with Chamelo has been extremely frustrating and unprofessional. In July 2025, I placed an order for a pair of Chamelo glasses totaling $259 plus $12.85 shipping. After waiting more than a month without receiving anything, I contacted their customer support and requested to cancel the order. Their team confirmed the cancellation. Despite confirming the cancellation, they still shipped the product to me anyway weeks later without my authorization. This should never happen with a legitimate company. Since the order had already been cancelled, I immediately contacted them and asked for a return label, because I should not have to pay to return something that was sent after a confirmed cancellation. I requested a return label multiple times, but they never provided one. Instead, they instructed me to ship the package back using my own money and promised they would reimburse the shipping cost. Because of their mistake, I had to waste my own time going to the post office and pay for return shipping out of pocket. I returned the package and provided the tracking number exactly as they requested. After months of waiting, they finally responded offering a refund of $221, which is not even close to the correct amount. The correct refund should include: • $259 for the product • $12.85 for the original shipping • The return shipping cost I paid because of their mistake Instead, they are attempting to refund less than what they owe, after forcing me to deal with a problem that they created in the first place. This entire situation shows extremely poor customer service, lack of accountability, and very questionable business practices. I cancelled the order properly. They confirmed the cancellation. They still shipped the product anyway. They refused to provide a return label. They made me pay for return shipping. Now they are trying to refund less than the full amount. This process has dragged on for months, with slow responses and no real resolution. Buyers should be very cautious when dealing with this company. Based on my experience, their customer support is unreliable and their handling of customer issues is unacceptable.
Response from ChameloMar 5, 2026
Hi Fixz Gaming, We’re very sorry to hear about your experience and truly understand how frustrating and disappointing this situation must have been. Please accept our sincere apologies for the inconvenience, delays, and confusion you’ve described. Our upper management team would like to review this matter in detail and work toward a proper resolution. However, at this time we’re unable to locate your order details based on the information available on Trustpilot. To allow us to investigate fully and reach out to you directly, please respond to Trustpilot’s request for additional information so we can identify your order and contact you via email. Thank you for bringing this to our attention. We genuinely appreciate the opportunity to look into this further and work toward resolving your concern. – The Chamelo Team UPDATE 3/9/2026: Hi FixzGaming, We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question. Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system. Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns. – The Chamelo Team