ChameloReviews of chamelo.com

I had no place to put the shipping data. I'm worried because I need to put the address to be able to receive my order

Very nice sunglasses, perfect for the summer and festivals

My experience with Chamelo has been nothing short of unacceptable. I placed an order in early January (3 Jan 2026), including prescription lenses — a premium product with a premium price. Since then, over 3 months have passed, and I still have NO glasses and NO real delivery date. Every time I contacted support, I received the same copy‑paste responses: “Your order is in the final stage,” “It’s being prioritized,” “We’ll ship soon,” “Thank you for your patience.” In reality, nothing changed. These were empty promises, repeated week after week, without a single concrete update. No verified production status. No confirmed shipping date. No transparency at all. For a U.S.-based company, this level of service is shocking. There was zero proactive communication and zero accountability for the ongoing delays. Not once did they provide an accurate or specific timeline — just vague excuses and reassurances that ultimately meant nothing. When a company repeatedly fails to meet its own deadlines and cannot even state when a paid order will ship, that’s not “custom production” — that’s poor planning and worse communication. At this point, I have completely lost trust in this brand. If you consider ordering from Chamelo, especially prescription lenses, be prepared for: Massive delays, Generic, unhelpful support replies, No real timeline, And the constant feeling that you’re being strung along. I cannot recommend this company based on my experience.

I placed my order at mid Feb and my glasses haven’t arrived yet,also my tracking number . I have sent a few emails and all I get was let me to wait until mid march. Passed the date they said that it will be shipped around mid march,and no reply from them from my last email . They even ignored my ig dm .What a disaster. Update at 17/4 , although it’s another colourway but I got my glasses. They contacted fast and gave me plenty of options to choose . And after the item is shipped, I got my glasses just a day after.That is what we ask for .

I thought the glasses would not work, I sent an email and quickly received a reply advising me to charge for to hours, open and close arms. They worked like magic. I love these glasses. So cool 😎 Going to buy a pair for hubby.

I was surprised at the integrity of the company. All the displayed prices already include sales tax, the discounts for government workers are really nice, there was a mixup which they solved very well… I’m impressed

Order is delayed and not getting any response from customer service

One of the absolute worst experiences I have had. The company claims a 5-6 day delivery. It has been OVER A MONTH!! and they still have not dispatched my order. All of my emails are being met with a textbook response- "It's almost Ready", "It's ready to be dispatched". Utter rubbish and a company which is utterly incompetent and incapable of living upto all their marketing hype.