ChameloReviews of chamelo.com

Response from ChameloAug 14, 2026

Charlie, I'm sorry it got as far as your bank — that's on us; you told us on 17 July what would happen and we didn't move. We won't contest the chargeback and #38522 is closed on our side, so there's no further billing. If the pair reached you and you'd rather keep it, email me at [email protected] and we'll sort it properly. — Jared, Chamelo

Response from ChameloAug 14, 2026

Kelana, two apologies in June and then nine days of silence on a message asking for delivery status is a failure on our side, full stop. I can confirm your package was delivered on August 3. If anything about the order still isn't right, write to me directly at [email protected]. — Jared, Chamelo

Response from ChameloAug 14, 2026

Zeon, your 9 July message asking us to ship or refund was closed without anyone answering it — merging a ticket isn't the same as replying to it, and that's on us. The pairs reached you on 20 July, but I've written to you today anyway, because the process failure deserves a real answer. My direct address is [email protected]. — Jared, Chamelo

Response from ChameloAug 14, 2026

David, you're right that an automated reply closing your ticket the same minute isn't good enough — small orders shouldn't fall through, and this one did. Good news: it shipped July 22. Sorry it took this long for anyone to actually confirm that with you. — Jared, Chamelo

Response from ChameloAug 14, 2026

Tyler, you were told on 9 July that your cancellation had been submitted, and it took until 23 July to actually happen — that's the failure, not the wait. Your order was cancelled and refunded in full on July 23; you should already see it reflected on your statement. — Jared, Chamelo

Response from ChameloAug 18, 2026

Giuseppe, sessanta giorni con soli aggiornamenti generici, mentre Lei ci scriveva ogni giorno: non è accettabile. Ho individuato l'ordine #37897 e l'ho fatto salire di priorità. Entro venerdì 21 agosto riceverà la conferma del rimborso completo oppure il tracking, come preferisce. Le ho scritto direttamente oggi, così ha un referente con nome e cognome. — Jared, Chamelo

Response from ChameloAug 18, 2026

You accepted an offer on 21 July, and on 24 July you were told the 20% refund had been processed. It hadn't. Order #38673 is being processed now and you'll have refund confirmation by Friday 21 August. If there's any delay from our side, send an email at [email protected]. — Jared, Chamelo

Response from ChameloAug 18, 2026

Katon, I understand why it looked that way after a month of silence — that's on us, and I'm sorry for the delay. Good news: order #38604 has been fulfilled and delivered. I hope the glasses were worth the wait. If anything's not right, send us an email at [email protected] — Jared, Chamelo