ChameloReviews of chamelo.com

Response from ChameloAug 12, 2026

Raimonda, your return was approved on 23 June and the prepaid label was never sent — that's on us, and reversing it in August made it worse. Order #37074 is being processed now; someone from our team will contact you, not later than Friday 14 August. If anything slips from our side, email me directly at [email protected]. — Jared, Chamelo

Response from ChameloAug 12, 2026

Faysal, you asked to cancel on 30 July and the ticket was closed instead of actioned. I've located #38584 and escalated it. You'll have full refund confirmation by Friday 14 August, and I've emailed you directly today so you have a named contact. — Jared, Chamelo

Response from ChameloAug 13, 2026

Reginald, I'm sorry it reached the point of involving your bank — that's on us. You returned the glasses at your own expense and we have the signature for 28 July, so your refund was overdue long before you filed. We won't contest the chargeback and the order is closed on our side. Anything still outstanding, email me at [email protected]. — Jared, Chamelo

Response from ChameloAug 12, 2026

Pablo, a delay notice inside an hour of ordering is a terrible first impression and I don't blame you for reading it that way. I found your order and sent you a direct email today — it's your call whether you'd like to keep waiting or cancel for a full refund. — Jared, Chamelo

Response from ChameloAug 13, 2026

Harish, I'm sorry it reached your bank — that's on us, and being told on 5 August that your refund had been processed when it hadn't is worse than the delay itself. We won't contest the chargeback and #38612 is closed on our side, so there's no further billing. Anything outstanding, email me at [email protected]. — Jared, Chamelo

Response from ChameloAug 12, 2026

Herr Becker, es tut mir leid, dass es bis zur Rückbuchung über Ihre Bank kommen musste — das liegt an uns. Ihre Rücktrittserklärung vom 22. Juli hätte fristgerecht bearbeitet werden müssen. Wir werden den Chargeback nicht anfechten, und Bestellung #38687 ist bei uns geschlossen, es erfolgt keine weitere Belastung. Bei allem Weiteren schreiben Sie mir bitte direkt: [email protected]. — Jared, Chamelo

Response from ChameloAug 19, 2026

Jackson, you're right about the phone line — you asked for a callback on Aug 6 and never got one, and that's a real gap, not a minor one. Since then, your warranty claim was approved and you've chosen a refund, which is confirmed and just waiting on the return shipment via the label already sent to you. I'm sorry it took awhile to get a real decision. — Jared, Chamelo

Response from ChameloAug 11, 2026

Thank you, Pedro! quality is where most of the engineering time goes, so hearing that first is a good sign. We're at [email protected] if you ever need anything. - Ross, Chamelo