george A.
Customer Service Team Superb
Customer Service team was professional, polite and extremely helpful resolving my issues/concerns.

We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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george A.
Customer Service team was professional, polite and extremely helpful resolving my issues/concerns.
Donna
I have used Certa Pet for the last couple of years and I am very satisfied. They are very thorough and accommodating. I would recommend using them.
Julie J.
Certapet's customer service is prompt and very courteous and that's when they're not getting your business! I didn't find I needed to certify my pet after all, but they were extremely quick to refund my money to me when I decided not to go through with the rest of the questionnaire, and if I have this need in the future, I will definitely call on them. I would recommend them as customer service is key to me.
Jo Ann J.
Certapet was very helpful at a very stressful time. The therapist I spoke with had some insightful thoughts and Certapet made everything so easy.
Alex
Getting approved for a ESA with Certapet is literally one of the best things I have ever done. Being able to have my cat has changed my life, she provides so much joy, happiness and in turn helps stress and anxiety.
Vince D.
Certapet is very efficient in its quick response. I wanted to share information about therapy dogs. In Canada, the St. John Ambulance therapy dog program brings joy and comfort to the sick, lonely and those who need a friendly visit. These friendly visits improve lives on a daily basis. This national community service has 3,354 therapy dog program volunteers and dog teams in 2015 which assisted more than 120,000 clients throughout the year. Therapy dog teams gave more than 230,000 hours of their time visiting • hospitals, • retirement residences, • care facilities, • schools • airports • universities • libraries • community centres.
Ruby S.
I was able to register my animal easily and quickly and was able to get my letter approved before 48 hours and had option to print it out, and it was not too expensive. I was able to get the Pet ID, for good price. I am very happy for how quickly and efficient everything was to the consultation with the Doctor and answering the questions I had. Totally recommend using this website to get your animal registered for emotional support animal.
Marci
So grateful for this service. They are extremely responsive. I had to have a rush on getting a signature on a letter for my flight, and Ebonie Riley Walker, LCSW, was so quick to respond. Thank you!