CertapetReviews of certapet.com

I was recommended to CertaPet from another happy customer of theirs and let me tell you, they lived up to their reputation! They were so easy and helpful getting me and my little Ollie certified as an ESA. Ann Brown was very helpful and gave me multiple sources to help with my anxiety and stress as well. I’d recommend anyone and everyone to use them if they’re looking for a reliable source to certify their ESA.

One of the best customer service and service oriented processes. Thorough and well done. Not a joke real professionals and real follow up. Haley was awesome .

I contacted this company to obtain more details on their process. I found out that it does not appear that anyone checks the ESA "dog" let's say. You are just given a letter by someone on "contract" staff more than likely and wham bam, you have an ESA - Emotional Support Animal. So you take your ESA on a plane or in a restaurant, and all H... breaks out. Please go through the proper steps. Do your homework. Thanks for listening, Montana Big Sky Dog Training - Illinois

The staff helped me so quickly and genuinely and understood the unexpected rush that I needed my letter in. I wouldn’t have been able to travel without their help and had absolutely no problems once I got to the airport. Thank you so much for your kind and quick help!

Let me first start off by stating that I believe even a one-star review is too high a review for CertaPet. When I had initially filled out my screening test I was charged twice for my ESA housing letter, thankfully this got remedied. Afterwards I placed a call to the CertaPet help line and Ariel was incredibly unhelpful and very passive in answering my questions, offering no further details or instruction for me. I was told that this is a quick process, however it is anything but. My "licensed" therapist did not contact me until five days following the initial submission of my screening. The therapist Gina White, finally reached out to me via email, although I thought it was strange she was emailing me on a weekend. I was told to contact her at a scheduled time and date. The area code she sent me was from Colorado, which I again thought was strange, as I had understood I was to be contacted from someone in my "area." About five minutes following my initial call, I received a text from the number asking who it was that was calling them and why. Again, I felt this to be very unprofessional for a licensed therapist. She did confirm that the phone number was hers but that it was her cell. Again, very unprofessional for a licensed therapist to be giving their cell. This is an incredibly inappropriate way of handling clients who are only seeking help, and looking for legit people to handle their cases. I am upset and frustrated that I spent so much time writing about my traumatic history for a company who does not care, and is just looking for some money in their pockets by swindling those with emotional health issues.

CertaPet was amazing! After taking the assessment to see if I qualified for an ESA, they paired me with an incredibly nice therapist who did a phone session with me. She was so kind and really listened to what I had to say. After I got my letter I moved housing and was having issues with the landlord accepting the ESA (which is illegal) and the therapist that CertaPet provided me helped me address the situation with this landlord and truly understand my rights as a tenant. I can’t even begin to thank her enough. These people really care about their clients and I can’t recommend them enough!

wont be buying a letter again because it didn't work when trying to rent a house bye certa pet you lost my trust

Outstanding Service and Care This has been a wonderful experience. Swift, direct, and trustworthy. Just waiting on my ESA ID and Vest for my dog to come in the mail now. Thank you Certapet!