CertapetReviews of certapet.com

Great, friendly, fast, reliable staff & company. Thank you!

my experience was very good they were all very nice explain things to me and had General compassion for what I needed and it helped me out tremendously

the process very fast, very punctual, and most importantly the great help they gave me to trust in me giving me a better quality of life with my puppy Micke. The company is reliable,professional, and real. I highly recommend it.

My letter wasn’t accepted. I wouldn’t recommend using this service. Go to your doctor. That’s free and legit. Only giving two stars because my therapist was extremely thorough and helpful. Also customer service did fairly well at addressing my concerns. However, this is not a legit way to get an emotional support animal and you will be rejected by your landlord.

Helped answer multiple questions without asking me To pay them for their advice. Not a lot of companies would do that for Free.

Excellent customer service and follow-up. Easy to understand process and website.

Hi, I usually don't write reviews but I have to do it at this time. Certapet is amazing. I just got my Keyon approved to be my ESA. I am so happy and can't be more thankful for Certapet and my assigned Therapist Laura Todaro. She was very nice and polite at the phone, and made possible to me to have my best friend with with at my Condo and now I can fly with him on any time. I am really happy with all certapet help including customer service that I called and left my number to call me back and less then 2 minutes they called me and helped me with my vest order. Thank you so much Certapet for all your support :) will always be thankful!!! Renata Baruch

My first experience with CertaPet was satisfactory. It went well, it was all done online and I was granted an ESA. My ESA expired 7 months ago and I neede to renew. I was given the same psychologist (Amanda Williams) but she denied my letter because she requested a phone call and I asked if we could converse further via email due to my extreme social anxiety. I did include that if that couldn't be done to provide a refund but I didn't suspect it would be needed as I used her last time (she has all of the notes) and I never suspected a professional to act this way against someone suffering. All of my answers were based off of my last ESA (as I am still feeling the same all across the board aside from more intense panic attacks and now entering me into a new realm of panic due to this experience). I answered questions like: "Do you need more/less sleep?" I answered NO, but that's only because I'm still only getting 1-3 hours of sleep per night as I did 1.5 years ago when I obtained my ESA. "Am I sadder/happier than usual?" No, I'm JUST AS SAD as I was when I did my last ESA. I feel that assuming someone is "fine" and denying them (after approving their first ESA) is unprofessional, invalidating and abusive. It's frustrating and upsetting because not only am I needing to travel with my ESAnimal in a month, but we're also moving overseas (along with 2 ESA dogs, 2 kids - one with special needs and his own ESAnimal). BE CAREFUL! My panic attacks, anxiety and depression has been heightened due to this experience. We will lose out of thousands if my ESAnimal is not allowed to accompany me on the flight. This could be catastrophic for us.