CertapetReviews of certapet.com

My friend referred me to Certapet as she has already gone through the process with her PSD. The travel letter application process was pretty effortless and thorough. I was contacted by a therapist for the next step (phone consult) in a reasonable manner, but our schedules did not align. However, the therapist did warn me that unless I was traveling internationally or via private jet the ESA letter may not work anyway. With that in mind, I decided to withdraw my application and obtain a refund instead. I was told by a Certapet representative that they would refund me minus the processing fee. Well, given that there wasn’t anything to process, that didn’t seem fair and it was just plain annoying to be nickeled and dimed without cause. Apparently, the fees are hidden in their Terms of Use link in the tiniest print, at the way bottom of their website. Unlike other online sites, that clearly state their refund policies in a separate link, to avoid confusion. My biggest complaint with Certapet is that they should’ve been more transparent about these fees, in the event, things don’t work out as planned. The refund process felt a bit scammy and untrustworthy, as a result.

Certapet website is easy to navigate IF uou have 1 service dog. I have 2 service dogs and couldn't find any info on the 2nd dog being $100. I put in a message that I have 2 dogs and there was no response beforehand. To get Certapet to change "dog" into "dogs" you have to pay an additional fee even though it's one letter and one consultation. That's right - a $100 charge to make a singular word into a plural word. BTW - the dogs names aren't on the letter so there's that. The doctor was nice and the customer service was nice but the hidden fee certainly is not nice. If you have 2 dogs go elsewhere.

Did the assessment thing and all on the 14th. It states that the wait is for 2 days till I speak with a therapist. It's been a week and I understand on the whole thing with being busy, but I haven't received a response when I contacted their email. Sites said that this is number 1 especially with customer support but... I doubt

This review is solely based on the therapist. Although, I applied on Sunday and today is Thursday, she didn't quite reach out to set the appointment, I had to email her to see when would she be scheduling the appointment. She only reached out to let me know she was assigned to me. She was a little rude from the beginning as if she had been working all day and was just over it. She of course denied my application and issued a partial refund. After our talk, I googled signs of how my ESA would help me and I was right. Although this therapist said I need to see a REAL therapist because my ESA won't help. From her tone I just should have declined and asked for a different therapist. Now I'm out of $35 after seeing that CertaPet was highly recommended.

The past couple years it’s been efficient and thorough hearing back from the therapist. This year I am having difficulty even though I have contacted the company twice since reapplying. I filled out all of the forms, and I still haven’t heard from therapist. Now, my last year’s letter is set to run out tomorrow, and I don’t know what to do. And I’ve already been charged!

These guys are misleading their customers! They do charge you almost double compared to the other providers. And if you are like me, I always do go with a bit more expensive one to get a better service and that's what I did!! Nowhere on their website says, you need additional forms for travel & housing- apparently, the ESA letter is not enough! But you learn this after you get approved and pay fully! They charge you an extra $49.99 for an additional form that the airline and/or your landlord requests, which apparently is always the case! So I am giving you the details here just so you know what to expect: AIRLINE TRAVEL When you want to fly with your ESA you have to let the airline know at the time you book your flight that you're traveling with an ESA. All airlines, with the exception of Southwest, require three additional forms. The first is a form that your Veterinarian has to fill out, the second is a Behavior form that you have to fill out. The third is a Medical/Mental Health Provider form that the psychiatrist has to fill out. The Medical/Mental Health Provider form has to be uploaded to your Certapet account. There is an additional fee of $49.99 for that form. HOUSING FORMS Additional housing forms that may be required by a landlord or housing complex need to be uploaded to your Certapet account. There is an additional fee of $49.99 for that form. Their customer service is pretty quick and responsive, yes! The psychiatrist that I spoke with was super nice, yes! But the fact that this was nowhere stated on their website is very fishy. So go with this service if you are willing to pay for these extra services. Otherwise, go with the other providers.

I was disappointed with the therapist asigned to me. In the beginning everything was ok, I answer the questions and purchase the ESA letter but required the payment first which I paid $179.99. CertaPet told me in email that a therapist will email me to schedule the time of her call & I have to pay $40 for her service which I did pay but I'm not available on the 2 options of the time she's giving me because I'm at work on those times. I suggested a time that I'm available but she said that she's not available. She said her earliest time available is 1 pm (it will take 20- 30 mins) then I said in email ok you can call me but I'm not sure if I have 30 minutes to talk to her. She said in her email response that if I'm not available for 30 minutes to talk on the phone that my case will be close. So I called the Certapet that I'm cancelling my order & I want my refund but the customer service that I talk to said I will get my refund for the ESA letter that I purchase but he forgot to mention that it's only partial and I will not get my $40 that I paid for the therapist service even though no service yet. I email she therapist & told her that I cancel my ESA letter purchase and I would like a refund $40 that I paid her since no service rendered yet. I check my credit card that I use to pay for the ESA letter purchase and I only got $42 dollars refund for the $179.99 ( no letter yet) that I paid but I got the $40 that I paid for the therapist service. I was shock so I called again Certapet and Luis Casillas is nice enough to give me my refund of $144.99 because I was really upset. Even though it is less than the $179.99, it's still better than $42. I will not see my refund not after 7-10 business day. What their doing is not fair. Now my doctor is going to write me the ESA letter and I don't have to worry if it's valid or not. People shoild be careful in purchasing ESA letter online because there are a lot of scam out there.

I would love to give this 5-stars but I have filled out my assessment forms 4 times and can't submit it! Get to the very end of the assessment and the "submit" button has a red circle with a line through it. I have spoken to two young men and each one tells me to make sure I have everything filled in, which I did and redo the whole assessment. I still haven't gotten it to work and the last young man said that this has never happened to anyone and there was nothing he could do except return my money. I don't want my money refunded if I could get the ESA letter. I tried to get in touch with Julie via e-mail but haven't heard back from her. If there is anyone reading this review that may have a solution to this problem, could you please leave a message/remark. I am using google Chrome.