Shawntelle M.
The process was very thorough and nice…
The process was very thorough and nice to do it from the privacy of my home. I highly recommend it!

We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing987 approved reviews, newest moderated first
Shawntelle M.
The process was very thorough and nice to do it from the privacy of my home. I highly recommend it!
Hayley P.
I have now reached out to their customer service more times than I can count. They charged almost $200 & when the first therapist assigned had no availability to speak, she failed to get me reassigned to someone who had more than just one time slot open. I’ve explained this 5+ to Customerservice to receive the exact same response that doesn’t answer my problem.
Response from CertapetOct 2, 2019
Hello Hayley. I am very sorry to hear this. I do see that the therapist reached out to you and were able to have your consultation. Please be more than welcome to contact us directly of you are still having any issues. Thank you
Susan R.
These are all about making money. It is a route to make pets esa's so selfish people can use a loophole in the law to take their pets with them. It hurts those with real need because these are often untrained sometimes in the most basic behavior. Why is it ok for your dog to potty and you not clean it up and you not be able to control your pet. Yes it is a pet not an esa. Tge questionaire is a joke. . It is not all about you! Selfish self centered people. Thr government needs to crack down on such sites that skirt the law for profit. Someone with real allergies or real animal phobias have to be inconvenienced because their real issue has to take a back seat to these selfish individuals.
Response from CertapetOct 2, 2019
Hello Susan. We are very sorry to hear that you feel this way. Our screening process is just the first step. Our therapists work with the client and perform a much extense assessment before determining if the client qualifies or not for an ESA. We take the process and the laws very seriously. We also understand that the online process is not preferable for everyone and that's why you are always more than welcome to go through your own therapist. Please be more than welcome to contact us directly if you have any further questions or concerns.
Greg B.
Certapet was very professional and very fast in getting my pet approved and the mental health professional was also very helpful. Thanks for getting me and my dog approved. Now I can live peacefully with her and no one can deny her because of her breed. My 66 lb American Staffordshire terrier is a big baby and has a calming affect on me.
Syd B.
Very professional and my conversation with the assigned therapist was comfortable as well as useful. The entire process was very well handled in an expeditious manner. I highly recommend Certapet.
Courtney B.
Every step of the way I dealt with with very helpful, kind and professional people. I would highly recommend this company and their services for all of your ESA needs.
Walter P Taylor, I.
I was just inquiring to find out about an ESA letter for a tenant in Michigan. Just need one because of passing on of daughter. Did not qualify for questionnaire form. Not depressed or suicidal. Just a broken heart.
Debbie K.
Very easy and fast. Couldn’t get the ESA letter which I really need because of the cost