CertapetReviews of certapet.com

After exploring many ESA sites trying to find a company that felt legitimate, I found Certapet. I was pleased with their process and, although I have never had to use the documentation I received through Certapet (both travel and housing), I feel confident it would be accepted if I needed it.

Dr. Antoinette Montgomery, LMFT was very validating and reassuring. The phone call was quick and put me at ease knowing I’d be able to properly certify my emotional support animal. Antoinette was beyond kind and supportive. Very appreciative of the services provided. Thank you again!

I was skeptical so after extensive research I felt pretty good but I decided to call them. Bella answered my call and was very helpful and reassuring. I was assigned to Doctor Ann Brown and she was very kind to me and validating. I got my letter in one day and I feel so much more at ease.

After researching quite a few companies, I chose Certapet. I'm so glad I did. I signed up late Wednesday night and called the next day to see when I would be scheduled. I was told 48 business hours. Well, my anxiety kicked in and I called back and spoke with Bella. I explained what I was going through and she was so sweet and empathetic. She said she would get me assigned to someone asap. Wonderful and personable customer service!! Bam! I received an email from a local therapist, made the appt and had the consultation. I decided during the call that I would want to continue with this therapist and am making arrangements!! This really is a great service and now I'm just trying to find my new best friend :) The therapist doesnt HAVE to be in your state btw - they just need to be licensed in your state. Certapet knows their stuff!! 100% recommendation from me!

Certapet was wonderful and easy to work with. Everything was very thorough and easy to complete. I am very happy with the process for obtaining my ESA certificate for my dog.

I was weary of Certapet at first. I went through another ESA provider site that I paid over $100 that turned out to be a scam. (I won’t name names lol) For the other provider I answered an online questionnaire and was immediately emailed a letter. No contact with a counselor or anything like that. What I liked about certapet is that I was assigned an actual therapist, we had an actual therapy session for 45 minutes, and she was able to grant me my ESA for anxiety and depression. My apartments had no issues accepting it. I got it in October of last year so I am up for renewal here shortly. My therapist has also kept in contact with me during this whole Covid fiasco, checking on me and offering me her services. I will be purchasing again. Thank you for all the help!

The letter I got was rejected by the air line I am traveling on (WestJet). I am based in Canada and was assigned to someone in Nevada, US for my assessment and letter. I found that to be odd given they said I would be assigned to someone in the province I am in (Ontario). Turns out CertaPet meant a person from the US who is assigned to Ontario... WestJet said I need to have someone in Canada or in my jurisdiction. You shouldn’t sell your services to Canadians if this is the case. It cost me $230 CAD between the letter and the special WestJet form I had to get filled out. Now I am out that money and left scrambling for my trip in 3 days.

Everything was quick and very professional. They clear all my doubts every moment.