CertapetReviews of certapet.com

Great customer service. I love my therapist, she is super nice and follows up throughout the year. She was there when I needed her most, she and my PSD saved my life on 10/2021.

This was a terrible experience. I ordered a PSD consultation letter. My assigned therapist contacted me to ask if I had meant to order an ESA letter by mistake, I told her no I was interested in a PSD. She ended up not knowing anything about service dogs or laws for them in my state. She said she could only write a letter for a psychiatric dog to be task trained for travel only, and all psychiatric service dogs for anything else had to be gotten from a service program and were for "veterans with PTSD, and people who are on social security disability". None of this is true. The website is plastered with information about psychiatric service dogs, what various things they can be used for, and how they offer consultations to get one. Doesn't say anything about "travel only" service dogs, because there is no such thing, a pet dog doesn't magically become a service dog when its on an airplane and then go back to being a pet when its off one. Writing letters for that is unethical and illegal. So I reached out to their support about this interaction with the therapist with lots of detail, screenshots, ect. They responded and only asked what I wanted a PSD for nothing else, I told them. Couple more days went by and they responded with another one sentence email that they only provide consultations for PSDs to be used for travel. Which is not what the website, the screening process, and the place where you purchase the consultation say. I really don't even think they read the emails. It's NOT a PSD if its only a PSD when travelling. I cannot recommend them if you want a legitimate PSD consultation.

Met my needs, grateful for the quality and professionalism!!

Fast service called the next day. Unfortunately was unable to help but gave a refund for the service. A really nice counselor called and apologized profusely. I would recommend it to anyone. And will use for SD to do flights and travel. Great people Edward J Spence

Excellent service very professional easy to navigate site.letters are received quickly.Five star service.

Excelente attention fast answer Thank you for the attention you have given me. My experience so far has been excellent.

WOW did they work fast! The therapist I was assigned was so thoughtful with my needs and I got the papers within days. I highly recommend and the prices are so accommodative. I'll recommend to everyone.

Amazing experience! The intake process was easy and fast and the conversation with my therapist was a day later and took maybe 4 mins total, but was an informative quality call. She made sure to explain that if I have any trouble with my housing letter to let her know. Great service.