CertapetReviews of certapet.com

Just saying, I love these folks!! So helpful, professional and kind. Not to mention how knowledgeable!!!! What a team we have here!!! Thank you!!!!!! Phyllis Kerran & Sasha 🙏🏻🤗🐕🐾❤💙💚💜💛🧡

Do NOT waste your time and money on Certapet! If you haven’t go see a psychiatrist already, your request will get rejected! Also the $40 consultation fee is non-refundable. If you already got rejected, don’t try again because you will get rejected AGAIN. 5 years ago I applied for ESA but got rejected by a LMHP because I answered No to her question “have you go see a therapist? Why not?” She didn’t ask me any other questions. Funny thing is, 3 days later I used another ESA site and got ESA approved by a LMHP. 5 years later I went to Certapet again to request for PSD. I used different email address hoping they would assign me to a different LMHP. Well it turned out the same LMHP called me again and rejected me for the same reason (she asked me the same question “have you go see a therapist? Why not?” After I answered no, she immediately rejected me). There is a $40 ($80 total) consulting fee that’s non-refundable. They made it sound like the reason for rejection is not due to not seeing a psychiatrist, but that’s the REAL reason. Once you get rejected, don’t try again because they will assign you to the same LMHP due to “conflict of interest “ they said. Also, they said you will hear back from a mentor health professional in a few days after you submit your application, but that didn’t happen. I waited for 9 days! I want my refund (including the $40 consultation fee)! This doesn’t make sense to me. If I’m seeing a therapist, I can get a letter for free! Why would I reach out to you Certapet if I’m seeing a therapist already? The answer I got from customer service is “well, some therapists are not licensed to issue a ESA/PSD letter”. Well, hello? Are you serious? A licensed therapist is not licensed to issue a letter? Are you kidding me!? Do I look like I’m easy to fool?

The process is quick and easy. The mental health professional was caring and helpful and plans to keep in touch. I was approved and the letter was personalized.

I needed a letter done last minute and within a couple days I had it. I didn't renew it as I wasn't really sure it was needed and would be asked for and property owner didn't ask.for it until a day before. Once I was able to get to the right person to get ball rolling it was quite easy accept I think the assessment form was much too involved for this purpose. Too much history asked for which I don't think was needed, time consuming, and reminded me my issues which couldn't be helped. Jenny was quite helpful. Was good to be able to talk with the same person too.

I've used this service for several years and I've never had a bad experience.

The process was very quick. It's hard to trust sites like this when searching for a reputable business these days. CertaPet is the real deal. The licensed therapist that I was connected with was friendly and easy to talk to. They went over the process thoroughly and answered my questions. I received my letter quickly.

My experience with CertaPet exceeded my expectations. The website is very informative and easy to navigate. The therapist that I spoke to was professional, respectful, and genuinely caring as to why I required their services. I am thankful I chose to use CertaPet and would recommend them to anyone that is in need of an ESA letter.

A great choice, worth every penny! CertPet guided me through the process, and every step was simple, quick, and efficient. The entire process took only 3 days. Each staff member I interacted with was kind and professional. I got the protection I needed for my sweet boy, and peace of mind for myself. I wish I had done this years ago!