CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jessica
So far so good, just waiting to be contacted by a Therapist for my video session. The website is very intuitive and the Assessment asked the appropriate questions.
Response from CertapetJul 15, 2022
Thank you so much for taking the time to leave us a review. Feel free to reach out should you need further assistance. Certapet is always here for you.
Auria M.
Certapet is super helpful and such an amazing business to work with. I’ve been with them for a year now and I have absolutely no complaints.
Response from CertapetJul 6, 2022
Thank you so much for sharing your experience with us. We are glad that you had a positive experience with the whole CertaPet team. We’re very grateful for customers like you and hope you stick with us for years to come!
Outside L.
Stephanie helped me with my paperwork and was a real gem. I highly recommend CertaPet a wonderful company to do business with.
Response from CertapetJun 29, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with the CertaPet team. We will share this review with her. Please let us know if there is anything else we can do for you.
Robert S.
The process is very easy, and the therapist very informative. Would recommend CertaPet to anyone who needs a PSD.
Response from CertapetJun 29, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with the whole CertaPet team. Please let us know if there is anything else we can do for you.
Maxine W.
Certapet has enabled my ESA to live and travel with me for more than half a decade. I am so grateful to have been under their continued care.
Response from CertapetJun 13, 2022
Thank you so much for sharing your experience with us. We’re very grateful for customers like you and hope you stick with us for years to come. CertaPet is always here for you.
Taylor F.
The process was very quick and the therapist assigned to me was very helpful and nice. I was a little bit worried and skeptical at first, but it ended up being a helpful experience.
Response from CertapetJun 8, 2022
Thank you so much for this positive review. We are glad that our services were helpful. We’re here for you anytime.
Jessica M.
Excellent service! Website is easy to navigate, plenty of information and the process was super easy! They were professional and thorough which was a bit surprising to be honest. Some of these companies just want to get paid and hand you a certificate and reviews of them can leave you feeling uneasy but after researching several I chose Certapet and I'm glad I did. My therapist was really nice. I highly recommend them.
Response from CertapetJun 8, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Kaylee A.
I had a great experience with Certapet. I recently used their services for getting prescribed a PSD. After a comprehensive online assessment, they matched me with a licensed therapist who set up an appointment with me within three days of submitting my assessment. We spoke on the phone about my symptoms, diagnostic history, and the care I was currently under. The therapist then went over all of the guidelines and requirements for PSDs and approved my letter. In addition to submitting my letter through Certapet, the therapist also followed up with me with additional resources. I've seen a lot of reviews calling Certapet a scam or claiming that they provide letters to everyone just to make money. I cannot speak to ESA letters, but the PSD service was comprehensive and really built to only provide letters for those who truly are in need of a service dog under the terms of the ADA. The letter provided was personalized and on the therapist's own letterhead. Certapet would also not let me order a vest/ID for my PSD until my letter was officially approved.
Response from CertapetJun 6, 2022
Thank you for sharing your story and for your amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
