CertapetReviews of certapet.com

Excelente servicio, confidencialidad y respeto con los pacientes. Gracias por sus servicios

Montgomery, was very kind, caring for me, who was not good at English, giving me advice, and e-mailing me in detail and kindly about parts I did not understand well. I am very grateful to her.

Prairie Conlon uses her certification to justify unethical practices. I do not recommend her as a clinician. She is blatantly condescending and will go to any means to get more money for her services, especially through CertaPet. I had a difficult and in short, traumatizing exchange with her in the process of getting my cat approved as an ESA. I can’t imagine she can have a professional demeanor during an in-person therapy setting if she can’t even behave appropriately over the phone or through email. If you are looking for an ESA, go literally anywhere else, talk to your PCP or fork up the money somehow for a real psychotherapist. Even if nothing came out of it and you request a full refund, the therapist will still try to keep $35. Don’t fall for technical language or intimidation tactics. There is good and ethical help out there, just not from Prairie Conlon or from CertaPet.

It took awhile but they came through. I was worried after paying and trying to call to hear they're phone number was disconnected but I sent them a message and they got back to me in good timing. My therapist called me tonight, the day after they sent me a message and approved me for a letter, which I also received tonight.

I would be very careful about this service. After they charged you and you take the test, they said a "therapist" will call you to finalize the application. You pick a date based on what is available. I had a confirmation for 3.15 pm and I waited, and waited and waited the "therapist" to call me to talk to me about my application. It was then 4 pm when I decided to call and they sent you immediately to a voice mail. No human interaction. Then I start a chart in their website and I have to admit, that was fast. When I asked that person (without a name) why I was not called as per "meeting confirmation", they said it may take an hour for them to call. What???. I told them no one explained to me I have to wait for an hour. Anyway, the hour passed and I never got a call from the "Therapist" Traci Seery. Very shady service. A day has passed and I hadn't received no even an apology for such a bad service. I would stay away from making business with this company.

Well I've been certified with you all for the last couple of years and have had really great experience it's been really quick and outstanding got my letter right away but I've had to come up for a renewal and I've paid my fee answered my questions and I haven't heard back from anyone so I don't understand what's going on

It was quick and easy enough to complete the paperwork and set up an appointment. Received the housing letter immediately on the website. Good experience and next step is to see if my association will accept this ESA letter

I highly recommend. Steps were clearly laid out and explained. Therapist Dr Montgomery was professional and knowledgeable as well as compassionate. Great experience .