CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Happyname
Some of the psychiatrists they use provide poor service and will blane you for lack of timely and proper correspondence. You will not receive a refund for this even if you never actually speak to any psychiatrist at all. Poor quality service with very little accountability.
Dragonempress
We signed up with a therapist over a month ago. They responded once and then never got back to us again. We reached out for 12days. Not sure what happened but we are currently disputing the charge and going else where. Hopefully to a place that has a better response time and customer service.
Response from CertapetNov 6, 2023
Hello, Dragonempress. We do understand your frustration and would like to help you in any way we can. If you could please provide us with your real name and contact number so we can further look into this. Thank you.
Andreina S.
CertaPet has made the difference in my life that I needed. I love my dog!! My dog Dixie has learned to help me be a better me! I have been suffering from my disability for a couple years now. When life feels like it’s not getting any better but it did! I am just so thankful to CertaPet!! I’ve made changes to my life in this past year and all thanks to CertaPet. The process from start to finish is very easy. customer service answered all my questions and prepared me for my appointment. GREAT CUSTOMER SERVICE!!!. Therapist Julie, she is easy to speak with and is so kind! Thank you Julie so much!!. I love any opportunity to refer CertaPet to ALL my friends or family in need of the right change!!
Response from CertapetOct 9, 2023
Thank you so much for taking the time to leave us a 5-star review. We are happy to know that everything went well with your consultation and will share this review with your therapist. We look forward to serving you for many years to come!
Mary Lynne L.
The whole process with Certapet was clear and forthright . . . and alleviated my stress about my companion wonder dog being seen as essential to my well-being. My only concern came early on when asking a question and being written back that this would put me at the bottom of the queue. I had replied: "chuckles. okay." Overall, they were splendid.
Response from CertapetOct 2, 2023
Thank you so much for sharing your experience with us. We are glad we were able to help you feel comfortable and valued. Please let us know if there is anything else we can do for you. We’re here for you anytime.
T B.
I emailed CertaPet and informed them I did not receive my vest or ID that I had purchased. I was told that 90 days had passed and that due to their policy. My items would not be sent to me. I needed to purchase another vest and ID if I needed to get one. I never received an email, tracking information or anything saying my items had been shipped. So buyer beware if 90 days pass and you don’t receive anything. Then then your out of luck due to there internal policy that I as a customer was never informed of. My email has all the information that I explained on this review. If you like I can post the email.
Response from CertapetSep 25, 2023
Hello T B 2. Thank you for your feedback. We do understand your frustration and would like to help you in any way we can. If you could please provide us with your real name and contact number so we can further look into this. Thank you.
Brittany R.
Certapet has a thorough questionnaire for customers to fill out. Once pre-approved, you are able to set up a consultation with a licensed mental health professional as soon as the next day. I received my ESA letter within minutes after the consultation. I'm very happy with Certapet services.
Response from CertapetAug 21, 2023
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
siyue W.
I applied to renew my PSD letter one month before my prior letter expiration date ( I got a reminder email from Certapet saying it was time to renew, so I took action immediately). I noticed that the date mentioned on the new PSD letter is the evaluation date for this time instead of the original annual renewal date. My doctor mentioned that she couldn't change the date on the legal document, so I asked customer service to help me fix this problem. First, they kept mentioning that my annual renewal date had now changed to the new date, and I am the one who would be responsible for keeping track of this on my end as this is my prescription; they cannot request nor suggest what is best for me to do, so they cannot offer any solution. After I said what made me uncomfortable was that the reminder email they sent had never said things like that to the customers. The customer service just said she would make a note to the team, which is hilarious. Additionally, when I asked if they could help me to void the letter and I can reapply as my expiration date gets closer, the customer service said, "If you have already been approved for your letter, we will not provide a refund or cancellation as the letter has been issued and services have been rendered." They are not helping at all! So, please renew your letter when the expiration date gets closer; if not, you'll lose days or months on your letter! You're gonna know bad things also could happen to people who take earlier actions.
Response from CertapetAug 21, 2023
Thank you for your feedback, Siyue. The date and validity of a letter are legally binding and cannot be changed. This is to ensure that the letter is accurate and up-to-date. If you have any further questions please contact us directly. Have a great day
Victoria S.
I love Certapet how they fast respond and renewed my new letter . Thank you awesome service is helping taking my frenchy with me and travel and helping me with my anxiety and emotional support . Thank you again
Response from CertapetJul 27, 2023
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
