Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Brandie S.
Feb 13, 2026
My Psych Nurse saved me!
My Psych Nurse, Karen, literally saved me! I was in crisis going manic over and over with my bipolar. Cerebral got me in right away with a provider that listened and helped me with my medication that made a HUGE difference. I highly recommend Cerebral!
Response from CerebralFeb 13, 2026
Dear Brandie, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Sofia S.
Feb 9, 2026
Starting coming here for depression & anxiety
I just started coming here when my aunt told me about it and I already love it my therapist is amazing and is straight up with me the app and using it online is so easy to do and they take so many insurances would recommend
Response from CerebralFeb 10, 2026
Hello Sofia, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Mary R.
Feb 8, 2026
Just talk
I love my therapist she gets me and that's wonderful
Response from CerebralFeb 9, 2026
Hello Mary, Thank you for choosing to share your positive feedback about Cerebral, and your clinician! We're encouraged to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. If you need further assistance or have any questions, please feel free to reach out. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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Barbara A.
Feb 6, 2026
Excellent experience
I’ve used other mental health platforms in the past, including Talkiatry, but I never truly felt seen or supported until I started using Cerebral. The platform is easy to use, well organized, and genuinely patient focused. I’m especially grateful for my nurse practitioner, Anna Ladler. She is thoughtful, compassionate, and truly listens. I feel supported, understood, and cared for in a way I hadn’t experienced before. Cerebral has made a real difference for me, and I highly recommend it.
Response from CerebralFeb 9, 2026
Hello Barbara, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Dayane Da silva C.
Jan 21, 2026
I recommend
Their support and prescribers are very professional. I’m enjoying!
Response from CerebralJan 22, 2026
Dear Dayane, Thank you for taking the time to share your positive feedback about Cerebral, and your clinicians! If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Benjamin V.
Jan 21, 2026
It helped me tremendously
Been a good experience for me.
Response from CerebralJan 22, 2026
Hi Benjamin, We truly appreciate you sharing your positive feedback about Cerebral! It's encouraging to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Please feel free to reach out if you need further assistance or have any question. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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Victoria
Jan 21, 2026
Initially enjoyed my experience with…
Initially enjoyed my experience with cerebral; however, they’ve changed get the way they bill insurance due to “detailed review and complex decisions required to manage my health” which is absurd because neither my medication nor my dosage changed yet cerebral is charging me and my insurance company 25% more than they have in the past. A 10 minute call with a provider to confirm that my meds are working is not complex and it’s NOT detailed.
Response from CerebralJan 21, 2026
Dear Victoria, Thank you for taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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Brian F.
Jan 20, 2026
From the start
From the start, Cerebral has been great. I have had the help and guidance I’ve needed and been treated really great the whole time. I strongly recommend Cerebral to anybody be thinking about it. Don’t hesitate, don’t wait. You’ll be so happy you did.
Response from CerebralJan 21, 2026
Hello Brian, Thank you for taking the time to share your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Best regards, Customer Engagement Team, Cerebral
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