Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Mental Health

Call Write a review

Cerebral reviews

5,239 approved reviews, newest moderated first

Maria M.
Mar 13, 2026
My prescriber was great
My prescriber was great! She asked me relevant questions. Gave me great information and was super helpful! I really felt confident!
Response from CerebralMar 16, 2026
Hello Maria, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Melissa C.
Mar 4, 2026
Making the appointment was the hardest part
It was a little scary to open up to a stranger about why I needed mental health medication. But Cerebral lets you choose your own provider for a reason and making the appointment was the hard part. Showing up and advocating for myself turned out to be the easy part. Fola was kind, compassionate, and let me lead the conversation unless she had an important question or something required by law. She listened without rushing me and I left feeling heard. Both the platform and my provider got me back on the path to feeling like myself again. If you're scared to try, make the appointment. That's the hardest part.
Response from CerebralMar 4, 2026
Dear Melissa, Thank you for taking the time to share your positive feedback about Cerebral! We're encouraged to hear of your good experience with us, with both your provider and our platform overall, as our team consistently strives to provide high-quality care and service. Please feel free to reach out if you need further assistance or have any questions. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
Report
Aciana K.
Feb 27, 2026
I enjoyed using this platform
I enjoyed using this platform. I was wanting to start taking medication as soon as possible for my BPD. I was able to sign up for this platform, schedule an appointment and get prescribed medication all in the same day. It was a really simple and easy process.
Response from CerebralMar 2, 2026
Hello Aciana, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Amelia D.
Feb 26, 2026
I have been using Cerebral for years…
I have been using Cerebral for years and I have enjoyed the care I continue to get. The staff has always been great at listening to my needs and seems to genuinely care about helping me.
Response from CerebralFeb 26, 2026
Hello Amelia, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Traci B.
Feb 25, 2026
I am extremely disappointed with…
I am extremely disappointed with Cerebral! I saw a Dr, then she canceled for follow up. I was charged ! I went to pharmacy to pick up meds and my refills had been closed out! I could not pick up vital mental health meds with significant side affects if not taken! I go in to rebook and find that there is an error message indicating a problem with the drs licenses!!! No warning. No contact. Just left me with no medication!!! This is deplorable and I will not be paying my outstanding bill due to having to pay another Dr for the same meds!!
Response from CerebralFeb 26, 2026
Hello Traci, Thank you for sharing your concerns about your medication. We empathize with your concerns and understand the importance of having access to your medication. Your well-being is our top priority. To provide you with the best possible support, please look out for a message and email from our Client Engagement Team directly. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Warm regards, Customer Engagement Team, Cerebral
Report
Austin N.
Feb 19, 2026
Convenient
The convince of everything being in your phone and mailed to your door is a real game changer. The app can be a little buggy with new features as they roll out, however this doesnt effect the level of care you receive in the slightest.
Response from CerebralFeb 19, 2026
Hello Austin, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. We also appreciate you bringing these technical difficulties to our attention. We understand these types of issues can be frustrating, and we sincerely apologize for any inconvenience caused. To allow us to provide you with the best support, please look out for an email from our Client Engagement Team directly. Sharing more details will allow us to investigate and resolve the problem effectively to ensure a smooth experience for you moving forward. We look forward to the opportunity to assist you further! Warm regards, Customer Engagement Team, Cerebral
Report
Brittney C.
Feb 18, 2026
Cerebral changed my life
I started cerebral almost 3 years ago now and it changed my life for the better. I have tried countless other therapist, programs, and medications with zero success. Then I came across cerebral postpartum from my second baby. I started medicine first and the prescriber listened to everything I had to say and got me on a working combo. I then started weekly therapy sessions and after 2 years of hard work I can say I no longer have active depression and can manage my anxiety.
Response from CerebralFeb 18, 2026
Dear Brittney, Thank you for taking the time to share your positive feedback about Cerebral, as well as your clinicians. It's encouraging to learn about your experience with us, as our team consistently strives to provide high-quality care and service to each and every client we work with. Your feedback truly is impactful, and urges us to keep pushing the bar higher. Please do not hesitate to reach out if you need further assistance, or have any questions. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
Report
Michael M.
Feb 17, 2026
Just what the doctor ordered
Since the last pandemic the landscape for mental health has changed, personally I feel it is for the better. Telehealth is an effective way for communication between a provider and a client. Allowing easy access for a client to access a provider is fundamental in addressing the mental health concerns of today. Unfortunately mental health still carries a stigma, one that will hopefully be changed soon due to the effects that this company Cerebral is making.
Response from CerebralFeb 17, 2026
Hello Michael, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report