Zoe P.
After canceling my account 3 months ago…
After canceling my account 3 months ago after having a less than pleasant experience (trying 6 medications in 6 months) my account has been charged all three months. When I log in it says my payment information has been deleted and my subscription canceled. Yet I'm being charged, with no response from cerebral. I would like to edit to add that as of August 21, 18 days after the last time, they tried once again to pull $99 from my account. When I contact them they ignore me but take time to respond to a review?
Response from CerebralAug 3, 2023
Thank you for taking the time to share your feedback. We apologize for any billing difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. Please reach out to us at [email protected] directly for further specialized assistance and to schedule a personalized call, if interested. We look forward to hearing from you



