Donny
Warning.
My first provider call resulted in my emergency contact being called and them being heavily urged by the provider to bring me to an emergency room, which I did NOT consent to, and verbally fought against, AND having a wellness check done by the POLICE, which I also begged for the provider not to do. She had promised not to and yet the police came. The policeman even informed me that if I was not home, it would have resulted in them knocking down the door and damages would have fallen on me. I did not expect this fiasco to occur when I paid $45 dollars for this platform. It has given me even more mental strain and paranoia that the provider will go out of the way to contact my emergency contact or even the police as a "check-up", which I again, AM VEHEMENTLY against. When I first subscribed to this platform, I was optimistic that I will be able to find a treatment that'll work for me or just new exercises to help ground me out of my panic attacks. Not for my mental state to be outed out of nowhere and the police knocking on my door. 1 star for sure. EDIT: They are now trying to take THIS review down through Trustpilot as they believe this experience with them was falsified. I have never dealt with a company so untrustworthy. Take this review for face value and learn from my experience!!
Response from CerebralNov 12, 2020
Hi Donny, This is Catherine with Cerebral and I appreciate you taking the time to share these thoughts about your Cerebral experience. I can understand that the circumstances were frightening and unexpected. Your feedback is valued, and we are working to make improvements to our processes. The Cerebral team hopes that you are doing well.