CerebralReviews of cerebral.com

Super helpful really easy to access and I get the help I need without interference for my daily life

This company is a dumpster of a start up. In effective care counselors, who are unresponsive, unprofessional, and unethical. I would not recommend. Fraudulent. I had a visit with Sameka Dowell Mills This woman tells me 'well your scripts might cost more money'. Extortion. I asked her 'colleague' what type of scam she was running. He says 'That's not right.' The customer service leaves so much to be desired that I would recommend trying your luck at an PCP, urgent care or ER in lieu of having worse anxiety and emotional distress in dealing with someone who is ill prepared and not staffed or trained to provide this type of medical service. And attempts Extortion for monthly fees etc. They don't reply to the zendesk. (Place to hide behind customer requests).

Awful experience where it created more chaos and anxiety in a situation where I needed the absolute opposite. Very unreliable for a company operating in mental health. And if you have issues, you'll receive messages that the issue is being looked into but it'll feel like you're not getting any answers. Customer service also takes hours, if not days to reply to your messages so don't expect prompt resolutions of anything.

I never talked to a physician. Talked to someone at a call center and got prescription sent. I switched to in person treatment and cancelled the day before renewal, but they still are trying to bill me. Apparently you need to cancel before 9am day before subscription expires. I emailed them at 1130. They also sent me a renewal prescription via mail even though I told them I fill at my local pharmacy. Hopefully they don't bill for that too. Cerebral might be good for somone w/o insurance just trying to get a script for an ssri but if you want any type of more comprehensive care I would look elsewhere. If they had advertised the service as such I would have been less disappointed. ** Update** Cerebral has stopped trying to bill for the 2nd month which I cancelled for renewal. They also have tried to dispute this review with Trustpilot by claiming I was not an actual customer even though Maddie who has commented below emailed and called me multiple times about the criticisms I posted here. I've provided Trustpilot with invoices and emails from cerebral supporting the fact that I was an actual cerebral customer.

Horrible company. One doctor prescribed ONE med that made me feel awful. I quit taking it & had to wait 6 days before I could get in touch with her to prescribe me something else (If I had been seeing a doctor in my area, they would have gotten me in for an emergency visit right away). When that day finally came, in less then 2 minutes, she says she's sorry, that she cant help, & she feels like I need to be seen by someone in person. WHAT? There are DOZENS of prescriptions & options & you are just going to give up? Then she has the nerve to say "let her know in a few months how I'm doing" - You think I'm about to keep paying for this crap? By the way, I signed up for the most expensive plan they offer ($339 a month), so you'd think retaining my membership would be of importance to them. Then the therapist ... what a joke. 1st time the audio wasn't working on her end so we had to talk on the phone, totally worthless. Then the second time she was 10 minutes late & then she had a problem with her video so she had to call 7 we had to do it over the phone again. Then to add insult to injury she just kept repeating "I wish there was something I could do to help you right now". Then rushes off the call 15 minutes early claiming she wants to send me "all of this helpful information" before her next appointment. Well, all her "helpful information" was a link to some relaxation music & she didn't even get that to me until after 11pm that night. I'm really shocked this is legally considered mental health care.

I've been with Cerebral almost 2 months now and I'm not feeling any better. I scheduled my first provider visit, waited several days for the appointment only to be told she could not prescribe meds in my state and that I had to choose another provider. So, I got another provider. My new one asked me how long I've been suffering with insomnia and anxiety and what all I've taken in the past that helped me. So far she has written 3 different prescriptions for me because, of course, they don't work because she refuses to prescribe the things I've told her repeatedly that do work. My first care counselor quit on me and my second one hasn't reached out to me other than to tell me my first one quit. I feel like no one is listening to me at cerebral and that my input is simply disregarded. I'm still not sleeping. My anxiety is worse than ever and I have no idea what to do to fix it. Thanks for nothing, Cerebral.

I have nothing but good experiences!

Cerebral is very easy to use and helps so much.