Chasity E.
Great service that actually works
Great service that actually works

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Chasity E.
Great service that actually works
Torrance W.
I honestly can say that this is the best mental health care I have ever gotten. My therapist Denise, she’s been a life saver. She’s truly what I needed this year for my mental health and I’m so very thankful for the care I am getting.
Allison M.
This has helped me immensely
Chelsea H.
Great service, great counselors and therapists.
Paige
I'm not happy with the way I was treated after I cancelled. I cancelled my plan due to covid and money being tight. I had every intention on coming back when my finances got better. I called a couple days after they charged me for the month and they cancelled all of my meetings for the month even though my month was paid for. So basically they took my money for October and rendered no services for October. No partial refund no nothing. I don't think that's right. I'm be signing up with another company in the future.
Response from CerebralJan 5, 2021
Hi Paige, This is Catherine, and thank you taking the time to share these thoughts with us. I completely understand your frustration and confusion about our cancellation policy, and can understand your disappointment to not be able to utilize care after the cancellation was processed. Both Shane and I have been trying to reach you and would like the opportunity to mend the situation. We can be reached at our support line at 415-403-2156 or by email at [email protected]. We hope to hear from you!
Desiree B.
I was in crisis and had no direct contact with anyone who could help. I would not recommend them if you have anxiety issues.
Response from CerebralJan 12, 2021
Hi Desiree, this is Mariah with Cerebral. I wanted to take a moment to reach out regarding your experience with us. I regret to hear that your experience with us did not meet your expectations and that you did not feel fully supported by your Care Team. We care deeply about your experience with us and full heartedly believe that you deserve to feel great about the care and support you receive through us! We would greatly appreciate the chance to help mend this situation. You can call us any day of the week at 415-403-2156 or you can email us directly at [email protected]. Feel free to request me by name; I want to ensure that your concerns are heard and I am happy to be your direct point of contact until we fully resolve this for you. We hope to hear from you soon.
Kathryn D.
Great resource! Especially helpful in the event of losing insurance. Kind individuals, great care.
Susan D.
Thanks to you I'm getting better.