CerebralReviews of cerebral.com

Response from CerebralJan 13, 2021

Hi SB, This is Catherine, and thank you for taking the time to share this feedback with us. I'm so sorry to hear about the departure of your Cerebral counselor and can certainly understand how disappointing that would be, especially with the progress you had been making. It was certainly not our intention for you to feel abandoned, but I understand it would be hard to start sessions with another counselor. Both Shane and I have been trying to get in touch with you and hope to reach a resolution. We can be reached at 415-403-2156 or at [email protected]. We hope to hear from you!

Response from CerebralJan 13, 2021

Hi Molly, this is Mariah from Cerebral. Thank you for sharing your valued feedback. Given our mission of improving access to high quality mental health care, ensuring that our users have convenient and reliable coverage is of the utmost importance to us. Our team is committed to ensuring that refills are processed conveniently for our clients and we have taken strides to optimize this process by automating refills and expanding our medication support team to consist of driven and compassionate individuals whose main goal is to ensure that our clients needs are addressed in a timely manner. In the event that you ever have any concerns or questions regarding the status of your medication, our Care Coordination team is also conveniently available every day of the week at 415-403-2156 or via email directly at [email protected]. Nonetheless, I do regret to hear that you had trouble conveniently receiving your refills. This is certainly not our standard and we’d like to do everything we can to remedy this for you. When you have a moment, please feel free to reach us by phone or email to discuss this more in depth. You are welcome to request me by name; I am more than happy to be your direct point of contact until we address these matters for you. Hope to hear from you soon.

Response from CerebralJan 13, 2021

Hi Breana, this is Maddie with Cerebral. I wanted to thank you for taking the time to share your experience and concerns with us. Our intent is to provide a great standard of care to each individual and we want to address any experiences with our service that have been less-than excellent. We understand the importance of getting medications that work for you and getting them on time. While we can’t change the delays with the postal service, we want to make sure we do everything we can to remedy this situation. You can call us any day of the week at 415-403-2156 or you can email us directly at [email protected]. Feel free to request me by name; I want to be sure that you feel heard and am happy to be your direct point of contact until we resolve this issue. Hope to hear from you soon.