Hannah R.
Cerebral preys on the depressed
Wasted almost $100 on a "subscription". The subscription started the day I payed but I received no help for over a week, but I still had to pay for "services" starting the day I payed. I sent the email to cancel my subscription per the instructions of the care coordinator, and shockingly enough they didn't cancel my subscription, so I did it again, no results. Now I am on a 16 minute hold trying to get a real live person to cancel this scam. Oh and the "therapist" I got litterally told me to start journaling even though I expressed I can't journal, it's not for me, which is why I wanted to TALK to a therapist.... Do basically this place just preys on people with mental health issues and takes their money and gives them no help. If I could leave a no star review I would. I am extremely upset that I am being charged another month (the first one I will accept as my fault for being dumb enough to sign up for this), even though I requested a cancellation TWICE via the procedure from the care coordinator. And now I have been in hold for over 30 minutes. I will be sending a complaint to the Better Business Bureau about this company. Please, please don't let Cerebral take advantage of you.
Response from CerebralJun 14, 2021
Hi Hannah, We appreciate you sharing your feedback about your experience with Cerebral. I am sincerely sorry that this was your experience here with us. We aim to create a safe and caring place for clients when it comes to treatment for anxiety, depression, and insomnia. While many of our clients benefit from our services, it is disappointing knowing that you faced less-than-satisfactory care in this situation. I would like to see what I can do to make the situation right for you. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warmly, Stefanie H. Cerebral Coordinator



