CerebralReviews of cerebral.com

TERRIBLE EXPERIENCE! I applied for ADHD medication. I was assigned a prescriber who wasn’t able to prescribe in my state. I don’t know why they would schedule me with someone who can’t help me in my state. I had to wait 2 more weeks for my appointment. The day before my appointment I got a message from my coordinator that my prescriber wasn’t eligible in my state. This is now the second time. By this time the Month is halfway done and haven’t received anything. I then get someone to prescribe me medication but they send me the wrong one! Got charged $50 for the wrong medication and was told I can’t get a refund “per their policy”. Don’t waste your time, they are so unorganized and I ended up disputing all the transactions

Month 2 here. Everyone is very caring. A little trouble scheduling appt with prescriber, but that was handled promptly. Reassuring talking to a professional versus family practioner

Absolutely horrible. Literally the 1st appointment to go over medication, the agent doesn't show up. Then they give me another appointment for the same day, then they cancel on that!! Getting a refund is nearly impossible. No form of compensation, no call back from a supervisor.....just a corporate response.

This has changed my life. I feel so much better as I've been talking to my care counselor. My prescriber has also gotten me on one of the best medications I've been on in a while. I have become more open about my feelings and feel extremely cared for.

They’re getting me in very quickly to start being treated again it’s been years since I’ve been able to find help, plus the articles and exercises they provide to help during crisis mode like a panic attack? Are great and really help me to not feel so alone in my day to day fight.

UPDATE: The good news is it looks like they do look at the reviews and people who are unhappy. After someone read this review I was contacted and have been given a full refund. That is appreciated. Basically, if you don't have your 4 appointments in the first month, it's a waste of money. In fact, you're basically throwing money away. I guess I was under the impression that your billing period started with your first appointment, it does not. It starts right when you pay and will only last a month. So by the end of my month I had two appointments the therapist had canceled and no other options since none of the other therapists could match my schedule. Then, when I was FINALLY getting my FIRST appointment....they charged me for a second month. Now I'm even more anxious that I"m reading they have trouble canceling subscriptions. So. That's fun. Everyone was nice, I was able to talk to someone, but they need to fix their policies. They suck.

Horrible experience. Slow, unresponsive, and ultimately not helpful. Was told I would receive a prescription three weeks ago, to be told "sorry for the delay". Update... They refunded my money and offered a discount to make up for any bad experience which is nice. I like their doctor but still believe customer service needs work. I'll add a star since they do seem to care after the fact.

They are absolutely the best! Great service, I’m so glad I found out about them ❤️