CerebralReviews of cerebral.com

Cerebral.com has been very helpful to me.

I like this servic and the concept but with it doesn’t always work with insurances and the availability of counselors isn’t always there. however they do give discounts if needed so that’s a plus!

The identity verification never functioned on my laptop on several browsers or on my phone. I contacted support and followed their suggestions (most of which I had already tried) and none of it worked. You cannot access your account at all until your identity is verified, but their tool for that is broken. They did go ahead and charge me before intake was even complete (apparently billing is functioning A-OK). I am currently in the process of attempting to cancel my account. If I am not given a refund, I will be disputing the charge due to services not rendered. Terrible experience.

Overpriced prescription delivery. Super messy customer service. So many bugs. My therapist was the best part. Glad I got help but I unsubscribed as soon as I possibly could.

2/8 Update: they promised me a 40% discount for 3 months how poor my experience has been, and I’ve already had to contact support because that also wasn’t applied. I would be more satisfied if the monthly fee were lower or non existent. For the first 4ish months I had a hard time finding a prescriber who didn’t quit, finding a care counselor who didn’t cancel last minute, or getting my mail order in on time so I didn’t have to stop my meds. Now, these issues have worked themselves out, and I just accept the fee, but I’ll definitely be switching if I can find a cheaper alternative.

Been waiting for a response for almost 2 months now about a refund. I was pleased with the service itself but if you cancel they'll still charge you and I guess that money don't come back.

I have suffered YEARS with depression and extreme anxiety and social anxiety! When I was in my 20s I was a social butterfly, but after a toxic end to a friendship that went on to stalking and tormenting me it triggered ALOT of things from my past and my childhood. As that was all happening my mother inlaw had passed from her fight with Cancer and I was pregnant with my 3rd child. It was a complete wild fire. As time went on my depression got worse and so did my anxiety. I gained 80lbs in 4yrs and barely left the house. I had panic attacks just thinking about socializing or even going to pick up my kids at school. I saw a commercial for Cerebral and decided its time to see if there was anything they could do. I have seen numerous Doctors which all just told me to meditate and do yoga. It was easy to sign up and I was able to choose who I wanted as a care counselor and therapist. My care counselor was fantastic!!! Understanding and friendly! My Therapist was friendly and emotionally understanding - it was like talking to a friend! My depression has been so much better and my anxiety has been more under control then it has ever been! I owe to Cerebral! The App is easy to use and the tips are helpful! Why would you wait in hopes of relief? Get the mental help you need NOW!

My first care counselor talked about herself more than she asked me questions. Then, My second care counselor caused more issues than she helped solve. I ended up not trusting her and afraid to tell her how I was actually feeling. She nakia is unprofessional and crosses so many boundaries it’s not ok. I ended up shoving all these feelings down. For $85 a month I could have an actual therapist and my meds for free delivered to me through my insurance. You need to screen your care counselors a little better.