Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Ashlynn R.
Jun 4, 2026
Was very helpful and it helped me out a…
Was very helpful and it helped me out a lot on the first day. Very nice to me and understood how to help me get better about how I have been feeling. I would definitely recommend this to everyone cause it’s helping me out!!!
Response from CerebralJun 4, 2026
Hello Ashlynn, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Rachel M.
Jun 3, 2026
Finally a provider who listened
Finally a provider who listened, gave me options, and explained said options! Very friendly and professional as well!
Response from CerebralJun 3, 2026
Dear Rachel, Thank you for choosing to share your positive feedback about Cerebral, and your clinician! We're encouraged to hear that you had such a good experience with us. We're here to support you, so please feel free to reach out if you need further assistance or have any questions. Kind regards, Customer Engagement Team, Cerebral
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Taylor S.
Jun 2, 2026
Excellent company
Excellent company, everything is smooth and the doctors are amazing. Excellent medication follow up and communication. I’d recommend strongly.
Response from CerebralJun 3, 2026
Hello Taylor, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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customer
May 31, 2026
This place is a joke
This place is a joke
Response from CerebralJun 1, 2026
Hello, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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Devon
May 28, 2026
I have been with the service for quite…
I have been with the service for quite a while. Everything has been amazing. They don’t issue refunds though so get your moneys worth
Response from CerebralMay 28, 2026
Dear Devon, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. We also understand how frustrating billing issues can be. If you need billing support, please contact us at [email protected] to provide more information so our dedicated team can work to resolve this matter as quickly as possible. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help! Kind regards, Customer Engagement Team, Cerebral
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Stephanie D.
May 27, 2026
Don’t use for psychiatry
Therapy is great. Don’t recommend psychiatry, very unhelpful. Push back isn’t something that should feel aggressive or threatening. Considering how crucial medication is to recovery cerebral send to care very little about these patients and their needs.
Response from CerebralMay 28, 2026
Hello Stephanie, Thank you for taking the time to express your concerns about your recent experience. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. We also understand the importance of getting a medication that is right for you. Your feedback is invaluable, and we are committed to understanding your perspective better. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral
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Eric G.
May 16, 2026
a good platform for therapy!
good platform that has helped me alot. the only reason i didnt do 5 stars is because i swapped insurance and had to switch to another therapist. i was nervous when i saw they didnt have chat or phone support but they responded to my ticket very quickly. im happy to be on the service, the therapist have been very kind. therapist mismatches are easy fix as you can easily swap to another if you don't feel comfortable. if youre insurance covers or if you have the means w/o insurance i would def recommend cerebral!!
Response from CerebralMay 18, 2026
Hello Eric, We appreciate your positive feedback about Cerebral, as well as your feedback regarding your experience with updating your insurance and therapist. Moving forward, please know that if you need to reach the support team, you can do so via phone call at 415-403-2156, via email at [email protected], or via the Cerebral messaging portal on the app! Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Carl F.
May 15, 2026
Very easy to get an appointment and…
Very easy to get an appointment and very helpful ,I was very happy with my appointment .
Response from CerebralMay 15, 2026
Dear Carl, Thank you for taking the time to share your positive feedback about Cerebral! We're encouraged to hear about your good experience with us, as our team aims to consistently provide high-quality care and service. Please let us know if you need further assistance or have any questions. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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