Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Janeth G.
Jul 15, 2026
I love cerebral
I love cerebral I been with them for almost 4 years and they have helped me so much I have got in different prescribers but all of them have been really helpful I can’t wait to start therapy now something new they offered don’t back down on getting the help you need plz try cerebral! I hope they stay with me forever 😊 Thank you cerebral!
Response from CerebralJul 16, 2026
Dear Janeth, Thank you for choosing to share your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Kind regards, Customer Engagement Team, Cerebral
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Kieran B.
Jul 14, 2026
I was locked out of my account for 2…
I was locked out of my account for 2 whole months making me unable to get my medicine before running out
Response from CerebralJul 14, 2026
Hello Kieran, Thank you for sharing your concerns about your medication, and we appreciate you bringing these technical difficulties to our attention. We understand these types of issues can be frustrating, and we sincerely apologize for any inconvenience caused. We empathize with your concerns and understand the importance of having access to your medication. Your well-being is our top priority. Please check your email for an update as soon as possible. Your health and peace of mind are important to us, and we are here to help in any way we can. If you experience account issues in the future, please know that you can reach the Cerebral support team via email at [email protected], or via call at 415-403-2156. Warm regards, Customer Engagement Team, Cerebral
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customer Charles B.
Jul 11, 2026
I've been with cerebral for 3 years
I've been with cerebral for 3 years. It's the best decision I ever made! It is so convenient not to have to visit an office, I feel much more comfortable discussing my issues on the phone and the amount of time it saves is crazy.
Response from CerebralJul 13, 2026
Hello Charles, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Soph R.
Jul 6, 2026
Shari S is an amazing therapist and met…
Shari S is an amazing therapist and met with her once and I’m excited to continue. Also super accessible and was $0 copay with insurance.
Response from CerebralJul 6, 2026
Dear Soph, Thank you for sharing your positive feedback about Cerebral, and your clinician! We're encouraged to hear about your experience, as our team aims to provide high-quality care and service. If you need further assistance or have any questions, please feel free to reach out. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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customer
Jul 4, 2026
Good experience
The staff seems knowledgeable and reliable and it comes at a good cost!
Response from CerebralJul 6, 2026
Hello, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Kari
Jul 3, 2026
I will mot lie
I will mot lie, it took over a week before I could get onto the site and have everything available for me to use. I had to call repeatedly and email repeatedly for them to get back with me. They took my $ very quickly but did not respond quickly to my efforts to get scheduled. Once I finally spent a full day emailing and leaving 5 messages they responded. The clinician improper talked to was wonderful. It's just getting to the clinician that was extremely frustrating!
Response from CerebralJul 6, 2026
Dear Kari, We appreciate you taking the time to share your feedback with us. While we are happy to hear that your experience with your clinician was wonderful, we understand that your experience prior to your session fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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Consumer
Jun 20, 2026
I have been making such a big change in…
I have been making such a big change in my mental health care in the year and a half that I have had cerebral. Their team of therapists and doctors are very caring and easy to schedule with and if you don’t click with someone it’s easy to change your provider!
Response from CerebralJun 23, 2026
Hello, Thank you for choosing to share your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Best regards, Customer Engagement Team, Cerebral
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Tiffani N.
Jun 14, 2026
Loyal Customer of 3Yrs, Here to stay. <3
Cerebral has been my lifeline and has helped me on and off for 3yrs. Ive loved every perscriber Ive seen and ive always been able to easily get medication refills EVEN when i wait til last minute. (Thats my fault) Technology isnt always perfect but this app is revolutionary for modern psychiatry and I am a loyal customer. I will happily stay with this company for as long as theyre around. Thank you Cerebral and my team for being there when im at my lowest and being able to help me. <3 <3
Response from CerebralJun 15, 2026
Hello Tiffani, We appreciate your positive feedback about Cerebral, and your care team! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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