CerebralReviews of cerebral.com

The first appointment with the prescriber Stacey went well. Had ADHD and REALLY bad insomnia. So she prescribed something interesting that Cerebral suggests for both. So I took it for 2 weeks. NADA. I went back in to Cerebral to see if they could prescribe me something more traditional for insomnia. I was thinking ambien XR or seroquel. There was a blurb on seeing your prescriber again if you needed a different medication. Their process! Sounds good. But the second time, Stacey was a brick wall, listened to nothing I said, and giving standard useless "medical" advice. "Maybe this, maybe that" As if I am stupid and know nothing about this (I am a research biologist by the way, I know plenty about insomnia). How about a sleep study. had one 15 years ago. Wasnt sleep apnea. (they looked sad). And a bunch of useless cognitive behavioral therapy crappola that I told her I HAD ALREADY TRIED INCLUDING RECENTLY AND THEY ARE USELESS FOR ME. I again said I WANT TO TRY A MORE STANDARD INSOMNIA MED. Again, brick wall. I used cerebral, because I had a brick wall hospital network doctor who prescribed me trazadone, which didnt work, so he prescribed me more which didnt work. I said to Stacey: I JUST WANT TO TRY THESE FOR A WEEK. IF THEY DONT WORK THEY DONT WORK. Again, brick wall Stacey. Maybe you should try a sleep specialist. I said THAT WOULD TAKE SEVEN MONTHS!!! What is the damn purpose of Cerebral if they dont do what they say they are there for? So much for fast and flexible service. So WHAT IS THE POINT ON THEIR WEBSITE OF REQUESTING A DIFFERENT MED IF THE FIRST DIDNT WORK???? I canceled. The sad thing is, I was so intrigued by their whole business model. Unfortunately, they seem to employ some brick walls who are stone deaf. AVOID!!!!!!!!!!!!!!!!!!!!

I really enjoyed my virtual appointment

My therapist is a great listener and helped me see my starting point. I'm very grateful.

I have used telehealth in the past with a different company. I used cerebral after bad luck with a local psychiatrist. I was prescribed an SSRI at cerebral which I gladly took. When it was time for me to schedule a follow-up appointment, my “primary” provider had herself blocked off for the rest of the month and was only available Fridays. Customer service said she wasn’t responding to their messages about a follow up appointment or for refilling the medicine I had started on so I didn’t run out. Not only did I run out of medicine but they couldn’t accommodate an appointment. When I messaged them to tell them I was finding a new provider, they said they understood and that was that. For someone already in a fragile state of mind, cerebral really disappointed me and made my mental health worse. I would suggest doing your research and finding a more reliable provider who actually cares about improving your mental health.

In an impressively rare occurrence, I felt that I was being heard by my provider on an individual level. The appointment ran nearly 15 minutes over time and yet she made zero effort to hurry it along, rather keeping engaged and paced until the very end. Have already recommended to others I know.

Wendy was awesome and very informative and thorough about my options for treatment.

I started using cerebral around Christmas time last year, so far I have no complaints or problems, it’s very easy for me to schedule appointments on my own time, and if you miss one you don’t get billed, instead they just ask you to reschedule your appointment. It’s also a very cheap and affordable way to take care of your mental health. And if you’re like me and hate going to in person appointments then cerebral should definitely be something you consider. Thank you cerebral for helping me heal and grow more.

The idea of cerebral is great! I currently don’t have insurance and thanks to cerebral I was able to speak to a prescriber to get my medication and continue my treatment. So far, the people I’ve spoke to have been nice and helpful the problem is that is so very hard to be able to speak to someone! I was on the phone for 30 min waiting to get someone to pick up the phone until the call got disconnected. You guys are working with people with mental health issues, having to wait on the phone could be a really big deal for some of us…