customer
More expensive, less convenient, less helpful.
So far cerebral has not been a pleasant experience. While my prescriber ask the right questions the counselor gave me vague unhelpful advice. Everybody seems like they want to rush through everything and get to the next appointment. When messaging to figure out prescription information and things of that nature the response is very slow. Some of these medication‘s have withdrawal, you really don’t wanna miss dosages and but the pharmacy can’t contact anyone to confirm and nobody responds to the phone number or the messaging app for several days you end up missing them. Cerebral is billed as a quicker easier and less expensive option. so far it’s proving to be more expensive and much more difficult than doing something in person or through a competitor. Once I can get someone to confirm my prescription I am canceling.
Response from CerebralApr 21, 2022
Hi there, We appreciate you taking a moment to share this feedback with us. We truly regret to hear that this has been your experience with Cerebral. This is not the high standard of care that we hope to provide, and we'd like to see what we might be able to do to help mend the situation. We would like to do what we can to help you feel better supported in your care with us and ensure that we are being receptive to your needs. You can reach us at [email protected] and we'd be glad to assist however we can. Best, Stefanie Cerebral Coordinator



