Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Lis B.
Mar 31, 2025
No Show Fees
I was chaged $50 no. Show fee when NOBODY provided me a link or reached out to me! I will be leaving this service as soon as my $$ is returned! Try SonderMind or Headway!
Response from CerebralMar 31, 2025
Dear Lis, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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Ashton
Mar 28, 2025
The team has been so helpful
The team has been so helpful. I am excited about beginning my mental health journey with cerebral. It has been so easy to schedule my meetings and talk with my care team.
Response from CerebralMar 28, 2025
Dear Ashton, We are incredibly appreciative of your positive feedback about Cerebral! Your kind words encourage us to keep pushing the bar higher. To say thank you, we would like to ensure that you are aware of our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Once again, thank you for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you! Best regards, Customer Engagement Team, Cerebral
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Marlei D.
Mar 27, 2025
Didn’t have what I wanted but helped me
Didn’t have what I wanted specifically but helped me find other choices and made me feel listened and comfortable talking to my therapist,she was rlly nice and helpful
Response from CerebralMar 28, 2025
Hello Marlei, Thank you for your positive feedback about Cerebral and your clinician! It's encouraging to hear of your good experience with us, even if Cerebral did not have what you originally wanted, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Kind regards, Customer Engagement Team, Cerebral
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Brittany
Mar 25, 2025
So far so good
So far so good. I have had one therapy session and I’m about to do my second one. Im excited about this and the amazing things it’s going to do for my mental health and my future.
Response from CerebralMar 26, 2025
Hello Brittany, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Amanda W.
Mar 25, 2025
This therapist was very accurate and…
This therapist was very accurate and professional.
Response from CerebralMar 25, 2025
Hi Amanda, Thank you for taking the time to share your positive feedback about Cerebral and your clinician. Your kind words motivate us to keep pushing the bar higher. To express our gratitude, we would like to introduce you to our referral program. You can help your loved ones enjoy the same outstanding service that you experienced by recommending us to your friends and family. Please visit https://cerebral.com/refer/ to learn more about our referral program. We would again like to thank you for your encouraging review. Please feel free to reach out with any questions or concerns. We're here to support you! Warm regards, Customer Engagement Team, Cerebral
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Geoffrey R.
Mar 25, 2025
Amazing support and listening..
Working with the Cerebral has but nothing but professional and caring. The team cares for the individual that they are working with and genuinely wants to help. So often you feel as if you are a number and are just being told whatever is on the script. Not with this program, they care for and are interested in what you have to say and helping you get better. So thankful to be a part of this.
Response from CerebralMar 25, 2025
Hello Geoffrey, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Cake S.
Mar 22, 2025
This service has changed my life
This service has changed my life. Well worth the investment!
Response from CerebralMar 24, 2025
Hello, Thank you for sharing your positive feedback about Cerebral! We are encouraged to hear of your experience with us and the positive impact Cerebral has had on your life. To say thank you, we would like to share about our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. We would again like to thank you for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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Jacob Bamford J.
Mar 21, 2025
Cerebral has been great! Lisa H is highly recommended
Whole experience with cerebral has been easy and 100 percent covered by my insurance. Had first appointment today and got matched with a great therapist right off the bat. Good option if your busy and need times in the evening or around a busy schedule.
Response from CerebralMar 24, 2025
Hello Jacob, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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