jen S.
Absolute scam!
Absolute scam! After filling out the initial online survey and subscribing to the service, I was told that I am not a candidate for telemedicine. The system prompted me to a link where I could request a refund but that link is telling me they don’t provide refunds! Who charges for a service that they can’t provide?! After a week of back and forth (seriously more than 20 emails) they are offering me a $9 refund. Seriously? If I ordered a pair of shoes off the internet but they didn’t have my size they wouldn’t give me a partial credit because they had the shoes in a different size than I needed. This company is preying on people with mental illness and stealing their money. BEWARE!!
Response from CerebralJun 7, 2022
Thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience did not meet our high expectations of care. We would be happy to look into this issue and support you further here. Please feel free to reach out to [email protected]. We look forward to connecting with you.



